Bilingual Auto Parts Customer Specialist

O'Reilly Automotive Stores, Inc.; Blackwell (OK); On-site; USD 21,000 - 26,000; Full time

Job summary

O’Reilly Auto Parts in Blackwell, OK is seeking a Parts Specialist to deliver high-level service to retail and installer customers, with bilingual candidates encouraged to apply. You will support store management in daily tasks and promote customer service programs.

Responsibilities include assisting customers in selecting merchandise, processing cash/credit transactions, handling returns, answering calls, stocking shelves, and performing in-store services.

Qualifications

• Must be able to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet customers and assist with merchandise selection.
• Assist professional customers and service specialists as needed.
• Answer store phone calls, lookup parts, quote prices, and upsell items.
• Process exchanges and returns per policy.
• Maintain and secure cash drawer, process payments.
• Stock shelves and keep displays organized; assist with planograms.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language

Communication

Job description

O’Reilly Auto Parts in Blackwell, OK is seeking a Parts Specialist to deliver high-level service to retail and installer customers, with bilingual candidates encouraged to apply. You will support store management in daily tasks and promote customer service programs.

Responsibilities include assisting customers in selecting merchandise, processing cash/credit transactions, handling returns, answering calls, stocking shelves, and performing in-store services.