Bilingual Auto Finance Customer Solutions Specialist Mon-Fri

Jefferson Capital Systems; Sartell (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off

Parental Leave

Tuition Reimbursement

Flexible Spending Accounts

Life and Disability Insurance

Employee Assistance Program

Pet Insurance

Employee Discount Program

Job summary

Jefferson Capital is hiring a Bilingual Customer Solutions Specialist to provide outstanding service in English and Spanish, via phone and digital channels. The role offers a Monday–Friday schedule, $20–$22 per hour, and opportunities for professional development within a supportive team environment.

You will assist customers with account inquiries, payments, and repayment options, explaining loan balances and plans, while coordinating with vendors and handling documentation.

Qualifications

• Bilingual English/Spanish required.
• Strong communication and active listening skills essential.
• Ability to multitask and navigate multiple computer systems.
• Reliable attendance and commitment to customer service.

Responsibilities

• Deliver exceptional customer service over phone and digital channels.
• Assist consumers with account inquiries, payments, and repayment options.
• Identify payment solutions that work for both consumer and company.
• Explain auto loan balances, monthly payments, and repayment plans.
• Process vehicle surrender and redemption requests.
• Educate consumers about bankruptcy plans and account requirements.
• Coordinate with third-party vendors regarding repossession and redemption activities.
• Maintain accurate account records and documentation.
• Navigate multiple systems while managing calls, emails, and chats.
• Clearly communicate processes and next steps to ensure a positive customer experience.

Skills

Bilingual (English/Spanish)

Strong communication

Multitasking

Active listening

Reliable attendance

Detail-oriented

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Jefferson Capital is hiring a Bilingual Customer Solutions Specialist to provide outstanding service in English and Spanish, via phone and digital channels. The role offers a Monday–Friday schedule, $20–$22 per hour, and opportunities for professional development within a supportive team environment.

You will assist customers with account inquiries, payments, and repayment options, explaining loan balances and plans, while coordinating with vendors and handling documentation.