Bilingual Auto Claims Adjuster-Remote

501 CSAA Insurance Services, Inc.; Nevada; Hybrid; USD 35,000 - 46,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

CSAA Insurance Group is actively hiring a Bilingual Auto Claims Adjuster - Remote. The role handles non-injury auto claims, explains policy coverages, conducts liability investigations, and communicates clearly with members while working from home across the United States (except some states).

Training is provided in a virtual, Monday–Friday schedule. Expect to work in a dynamic, customer-focused team with opportunities to grow, flexible shifts, and a remote-first culture.

Qualifications

• High School Diploma or GED or 2 years in a remote customer-facing environment.
• Bilingual in English and Spanish, able to explain insurance terminology in both languages.
• Experience in a virtual, remote work setting and comfort with online tools.

Responsibilities

• Investigate, evaluate and settle non-injury auto claims.
• Explain coverage and liability decisions to customers.
• Coordinate with repair facilities, rental and towing as needed and maintain timely status updates.

Skills

Customer Service

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

Job Title Bilingual Auto Claims Adjuster-Remote Requisition Number R8095 Bilingual Auto Claims Adjuster-Remote (Open) Location Nevada - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Louisiana - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers, Nebraska - Home Teleworkers, New Mexico - Home Teleworker, Oklahoma - Home Teleworkers, Oregon - Home Teleworkers, South Dakota - Home Teleworkers, Texas - Home Teleworkers, Utah - Home Teleworkers, Washington - Home Teleworkers, Wisconsin - Home Teleworker

Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

We are actively hiring for a Bilingual Auto Claims Adjuster - Remote

Your Role: As a Bilingual Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status. We are currently hiring in the following time zones only. Pacific Mountain Central

Your Work: Investigates, evaluates, negotiates and settles auto and property damage claims. Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines. Manage an inventory of claims. Opens claims and acquires required information and loss details from the insured, claimant and other involved parties. Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer). Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities. Ensures compliance with specific state regulations, policy provisions and standard operating procedures. Arranges, handles and pays repair, rental, towing, total losses and negotiates storage. Applies knowledge of estimating standards ranging from minor to moderate complexity.

Paid 14-week virtual training that is a combination of classroom and hands on job training. Training is Monday-Friday from 8:00 A.M. - 5:00 P.M. Pacific Time. Training starts on 01/11/2027.

Required Experience, Education and Skills: High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features. Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement. May require Adjusters license as required by state. Bilingual in English and Spanish.

What would make us excited about you? 2+ years of customer service experience in a fast-paced setting. Empathy, Adaptability, Time Management, Organization. Property and Casualty industry experience preferred. Flexibility to work any shift during the operating hours of 24/7, which may include evenings and/or weekends and Holidays. Outstanding interpersonal and strong computer navigation abilities. Ability to handle several tasks simultaneously. Shows respect for differences through excellent communication skills with people from an array of backgrounds. Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). Travels as needed for role, including divisional / team meetings and other in-person meetings. Fulfills business needs, which may include investing extra time, helping other teams, etc.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth

We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace

We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging

An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [e-mail].

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer. LI-DB1 .

The national average hourly rate for this position is $25.32-$28.13.

However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $25.32-$33.71. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

Colorado Specific Job Range :$52,650.00 - $64,250.00

This job posting will be unposted on Fri, 11 Dec 2026.

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve

Our Enduring Purpose

We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion. As a member-owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference.

For more information on CSAA, please visit www.csaa-insurance.aaa.com

Careers at CSAA Insurance Group

A career at CSAA is built one development opportunity at a time, driven by your interests and by leaders who invest in you. Through mentoring, leadership programs, tuition support and hands‑on experiences, you can build a purpose‑driven path with meaningful impact. We prioritize human connection for the AAA members and commercial partners we serve and the employees who bring our shared mission to life. We build a culture of inclusion and belonging that supports community for all. We prioritize people over places, creating a flexible workplace where 95% of employees work remotely and gather in-person for moments that matter. We take responsibility for the world around us by serving our communities and supporting meaningful action to build a sustainable future.

For more information on life at CSAA, please visit https://careers.csaa-insurance.aaa.com/us/en/