Commercial Auto Claims Adjuster - Remote

501 CSAA Insurance Services, Inc.; Nevada; Hybrid; USD 35,000 - 46,000; Full time

Job summary

Mobilitas, created by CSAA Insurance Group, is seeking a Commercial Auto Claims Adjuster for a remote role based in the United States. The position handles routine to moderately complex auto claims, with licensing in multiple states and a remote-work setup.

Ideal candidates have a high school diploma (or GED), 1 year of customer service experience, and are licensed or will obtain a license within 90 days. Bilingual skills are a plus, with training and flexible shifts across time zones.

Qualifications

• High School Diploma or GED or 1 year of virtual customer service experience.
• Must hold an Adjuster license for all applicable states or obtain within 90 days of training.
• Basic math and moderate computer skills to use various software applications.
• Must meet work-from-home requirements including reliable internet and dedicated workspace.
• Ability to type at least 30 words per minute.

Responsibilities

• Open, investigate, evaluate and settle routine non-injury Commercial and Specialty claims from start to finish.
• Contact insureds, claimants and other parties to confirm loss details and coverage.
• Explain claims process, next steps and outcomes to involved parties.
• Coordinate and lead all aspects of the claims process and keep customers informed.
• Negotiate estimating damages and supplements; validate reparability and monitor repairs.
• Arrange towing, storage and rental vehicles as needed; manage subrogation and total loss duties.

Skills

Customer service

Typing 30 wpm

Basic math

Communication

Remote work

Education

High School Diploma/GED

Bachelor’s degree

Job description

Job Title

Commercial Auto Claims Adjuster - Remote

Job Information

We’re Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners handle risk, move quickly and deliver exceptional experiences. We’re looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español. We are actively hiring for a Commercial Auto Claims Adjuster - Remote

Location Nevada - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home TeleWorker, Missouri - Home Teleworker {+ 21 more}

Your Role

As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately sophisticated non-injury Commercial and Specialty claims. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster.

Your Work

• Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
• Explains claims process, next steps, and outcomes to involved parties.
• Is the primary point of contact for auto physical damage questions.
• Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish.
• Takes inbound calls from customers and maintains an inventory of pending claims.
• Conducts coverage and liability investigations.
• Advise customers of available benefits, coverages, and liability outcomes.
• Coordinates and leads all aspects of the claims process; keeping customers informed.
• Negotiates estimating damages and supplements.
• Validates reparability and monitors repairs.
• Arranges towing, storage, and rental vehicles as needed.
• Addresses subrogation and total loss responsibilities.
• Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to.
• Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence.
• Supports other areas of claims as needed.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Work Schedule

The expected schedule for this role is the flexibility to work any shift 7 days a week, 7:00 A.M. to 7:00 P.M. Pacific Time (PT). Schedule requirements may change to support business and operational needs. Virtual, on-camera training: Our paid training program is scheduled to begin on Monday, January 11th, 2027. Training schedule: Monday-Friday from 8:00 A.M. to 5:00 P.M. Pacific Time.

Required Experience, Education and Skills

• High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
• Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
• Must meet work from home requirements including internet speeds and designated workspace.
• Ability to type 30 wpm.

What would make us excited about you?

• Bachelor’s degree.
• Two or more years of customer service experience preferred.
• Prior insurance claims experience also preferred.
• Bilingual a plus!
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Strong Customer Service skills for both internal/external customers.
• Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively.
• Strong oral and written communication skills.
• Strong negotiation skills.
• Active contributor to team success.
• Flexibility to work between the hours of 7:00 A.M. to 7:00 P.M. PST, including weekends and/or holidays.

Why Choose a Career at Mobilitas?

At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com. Career Growth: We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [e-mail].

Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Mobilitas is an equal opportunity employer.

LI-DB1 * The national average hourly rate for this position is $25.32-$28.13. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $25.32-$33.71. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay. Colorado Specific Job Range :$52,650.00 - $64,250.00 This job posting will be unposted on Fri, 25 Dec 2026.

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve Our Enduring Purpose We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion. As a member-owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference. For more information on CSAA, please visit www.csaa-insurance.aaa.com Careers at CSAA Insurance Group A career at CSAA is built one development opportunity at a time, driven by your interests and by leaders who invest in you. Through mentoring, leadership programs, tuition support and hands‑on experiences, you can build a purpose‑driven path with meaningful impact. We prioritize human connection for the AAA members and commercial partners we serve and the employees who bring our shared mission to life. We build a culture of inclusion and belonging that supports community for all. We prioritize people over places, creating a flexible workplace where 95% of employees work remotely and gather in-person for moments that matter. We take responsibility for the world around us by serving our communities and supporting meaningful action to build a sustainable future. For more information on life at CSAA, please visit https://careers.csaa-insurance.aaa.com/us/en/