Bilingual Assistant Care Manager - Grand Island

Caring for People Services Inc; Grand Island (NE); On-site; USD 52,000 - 62,000; Full time

Job summary

Caring for People Services Inc is seeking an in-office Care Coordinator to assist the Care Manager with coordinating services for a client caseload and supporting intake, assessments, and discharge processes.

The role requires 2+ years in home care or related fields, leadership experience, and bilingual Spanish/English. Travel to clients’ homes and on-call rotation are included; hours are Monday–Friday, 8:00am–5:00pm with possible after-hours as needed.

Qualifications

• This position requires a high school diploma or equivalent; an associate degree is preferred.
• 2+ years in home care, healthcare, human services, or related field; supervisory or team-lead experience is a plus.
• Bilingual Spanish and English is required; ability to pass a background check is necessary.
• Must be willing to travel to clients' homes and work in-office hours.

Responsibilities

• Assist Care Manager with coordinating services for assigned client caseload.
• Assist in client intake, service initiation, and reassessments.
• Assist with client visits, documentation, and service observations.
• Communicate with clients, family members, healthcare providers, and care team.
• Provide direct care during emergencies or staffing gaps; participate in on-call rotation.
• Maintain accurate caregiver scheduling and service records; comply with policies and standards.

Skills

Bilingual: Spanish & English

Leadership experience

Scheduling systems

Education

High school diploma or equivalent

Associates degree preferred

Tools

Scheduling software

Job description

Position Summary:

At Caring for People Services, we are dedicated to helping clients of all ages live dignified, independent lives in the comfort and safety of their own homes.

Key Responsibilities:

• Assist the Care Manager with coordinating services for an assigned client caseload.
• Assist in client intake, service initiation, ongoing service coordination, reassessments, and discharge processes.
• Assist with gathering information for client assessments and individualized care plans.
• Assist with client visits, quality-assurance contacts, and service observations as assigned.
• Consistently monitor client services and promptly communicate changes in a client’s condition, needs, preferences, environment, or availability to the Care Manager.
• Assist in ensuring that care plans, schedules, and caregiver assignments accurately reflect each client’s authorized services and current needs.
• Communicate professionally with clients, family members, authorized representatives, healthcare providers, payer sources, and other members of the client’s care team.
• Follow up on client concerns, service interruptions, missed visits, and other care-related issues as assigned.
• Assist in supervising and coaching agency and family caregivers.
• Ensure accurate, timely, and complete documentation of client-related activities and communications.
• Assist in supporting continuity of care by ensuring relevant information is communicated to the appropriate members of the care team.
• Escalate significant client concerns, incidents, complaints, or changes in condition to the Care Manager or other appropriate leader.
• Provide direct care during emergencies or significant staffing gaps.
• Participate in on-call rotation as assigned.
• Assist in maintaining accurate caregiver scheduling and service records.
• Follows all company policies, confidentiality requirements and regulatory standards.
• Participates in audits, quality-improvement and special projects as assigned.
• Participate in client and caregiver events as assigned.
• Fill in as Care Manager designee during Care Manager absences.

Qualifications:

• High school diploma or equivalent. Associates degree preferred.
• 2+ years of experience in home care, healthcare, human services, care coordination, client services, or a related field preferred. Experience in a supervisory, caregiver-coordination, or team-lead role is a plus.
• Previous leadership, mentoring, training or supervisory experience.
• Ability to provide emergency or temporary direct-care coverage.
• Ability to use artificial intelligence and scheduling systems.
• Ability to pass an extensive background check process.
• Bilingual in Spanish and English is required.

Additional Expectations:

• This position requires travel to clients’ homes, participation in assigned on-call rotation and occasional work outside normal business hours. Duties may change based on client, agency and regulatory needs. This position is an in-office position. Hours are Monday through Friday, 8:00am to 5:00pm with an hour’s unpaid lunch break.
• This position may require interim oversight of client and caregiver case load as business needs arise

Caring for People Services® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CFPS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CFPS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CFPS employees to perform their job duties may result in discipline up to and including discharge. CFPS and individual franchises are independently owned and operated.