Care Coordinator - Bilingual

Help at Home; Town of Florida (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Paid time off and holidays

Employee assistance programs

Job summary

CSI, a Help at Home Company, is seeking a Care Coordinator based in Summerfield, FL to support clients and caregivers through scheduling, care coordination, and high-quality service delivery.

The role requires bilingual English/Spanish abilities, strong organization, and HIPAA-compliant documentation. You will coordinate homecare aides, monitor performance, and maintain excellent client experiences while travelling as needed across assignments.

Qualifications

• Excellent organizational and multitasking abilities within a care environment.
• Supervisory experience or leadership qualities in a team setting.
• Ability to communicate fluently in English and Spanish.
• Basic computer literacy and typing skills.
• Healthcare experience preferred, especially in home health.

Responsibilities

• Maintain elements of the assigned clients’ files and related paperwork.
• Maintain confidentiality of patient/client and agency information per HIPAA guidelines.
• Assign homecare aides based on client needs and Plan of Care.
• Monitor performance of homecare aides to ensure quality service.
• Communicate schedules and changes with clients, aides, referral sources, and managers.
• May conduct in-home visits to maintain client-caregiver connections.
• Prepare routine departmental reports and document client conditions.
• Handle client complaints and report significant issues for resolution.

Skills

Organizational skills

Staff supervision

Problem solving

Multitasking

Compassionate attitude

Education

High school diploma or equivalent

Bilingual English/Spanish

Healthcare experience

Typing skills

Job description

CSI, a Help at Home Company, proudly serves communities across Florida as part of the nation’s leading provider of in‑home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month through the dedication of 60,000 compassionate caregivers in 12 states. At CSI, we’re looking for individuals who care deeply—those who listen, take initiative, and are committed to making a meaningful impact. Every role contributes to supporting the caregivers and clients who rely on us. If you lead with passion and integrity and are eager to join a growing, purpose‑driven organization, CSI may be the right fit for you.

We’re seeking a Care Coordinator who is fluent in both English and Spanish and dedicated to supporting both clients and caregivers. Based in Summerfield, this role plays a key part in caregiver scheduling, care coordination, and maintaining excellent client experiences. If you're passionate about making a difference in home care and driving positive outcomes, we'd love to hear from you.

• Comprehensive medical, dental, and vision coverage
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Our Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities

What You’ll Do:

• May maintain elements of the assigned clients’ files, employee files and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• May provide direct training.
• Assigns homecare aides based on the client’s overall needs and Plan of Care.
• Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
• May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client’s condition and overall service.
• May, where applicable, conduct and keep record of client satisfaction surveys, client in‑home visits, employee evaluations and employee in‑service trainings.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client’s Plan of Care.
• Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.
• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

What You’ll Bring:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem‑solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Education And Experience

• High school graduate or equivalent preferred; May require higher level of education or certification.
• Fluent in both English and Spanish
• Basic computer literacy and typing skills.
• Experience in health care, preferably in home health; supervisory experience.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other Requirements pursuant to state or local rules as applicable.

Management Authority

• Conducts performance reviews
• Trains other associates
• Directs work of other associates

Physical Requirements

• Ability to move, transport, or position: up to 50 pounds
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements

• Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $20.00 - USD $25.00 /Hr.