Bilingual Account Manager (Spanish) – Remote

Better Business Bureau, Great West and Pacific; Montana; Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer-paid life and long-term-disab

401(k) with company match

Paid holidays, PTO, and birthday off

Professional development

Remote-friendly arrangement

Job summary

Better Business Bureau Great West + Pacific in Montana is seeking a bilingual Account Management Representative fluent in English and Spanish. You’ll support Accredited Businesses through their BBB journey, serving as the primary Spanish-language contact and helping with onboarding, renewals, and ongoing success.

You’ll build strong relationships via calls and emails, translate communications, and collaborate with Billing, Resolutions, and Customer Success to ensure a smooth experience for

Qualifications

• Bilingual English and Spanish proficiency required.
• Experience in customer service, client support, or account management preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the primary Spanish-language contact for Accredited Businesses across the organization.
• Support onboarding, engagement, renewals, and ongoing success for assigned accounts.
• Translate and interpret communications to assist Spanish-speaking clients.
• Collaborate with Billing, Resolutions, and Customer Success to meet bilingual needs.
• Attend local networking events and community outreach opportunities.

Skills

Bilingual English-Spanish

Customer service

Relationship building

Strong communicator

Tools

CRM

Microsoft Office

Job description

Better Business Bureau Great West + Pacific in Montana is seeking a bilingual Account Management Representative fluent in English and Spanish. You’ll support Accredited Businesses through their BBB journey, serving as the primary Spanish-language contact and helping with onboarding, renewals, and ongoing success.

You’ll build strong relationships via calls and emails, translate communications, and collaborate with Billing, Resolutions, and Customer Success to ensure a smooth experience for