Bike Service Technician — Learn, Repair & Help Riders

Trek Retail Corporation; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare

401(k) with match

Maternity leave

Employee discounts

Tuition reimbursement

Paid holidays

Vacation package

Life insurance

FSA

Dental insurance

Vision insurance

ESOP

Job summary

Trek Store North Raleigh is seeking a Service Technician to care for bikes and help customers. You’ll troubleshoot repairs and get hands-on with brand new models before they hit the floor, while building relationships with riders who trust you to keep their gear running smoothly.

No prior mechanic experience is required—training is available. A friendly, hospitality-minded approach and a love for bikes will help you thrive in this role at Trek Store North Raleigh.

Qualifications

• Experience in customer service or retail is preferred.
• Willingness to learn and adapt to training on bike servicing.
• Strong communication and interpersonal skills.
• Attention to detail with ability to troubleshoot basic repairs.

Responsibilities

• Assist customers with bike service needs and questions.
• Learn and perform bike maintenance and repair tasks under guidance.
• Provide friendly, knowledgeable service to help customers get back on the road.

Skills

Customer service

Willingness to learn

Team player

Communication skills

Attention to detail

Bike knowledge

Troubleshooting

Job description

Trek Store North Raleigh is seeking a Service Technician to care for bikes and help customers. You’ll troubleshoot repairs and get hands-on with brand new models before they hit the floor, while building relationships with riders who trust you to keep their gear running smoothly.

No prior mechanic experience is required—training is available. A friendly, hospitality-minded approach and a love for bikes will help you thrive in this role at Trek Store North Raleigh.