Big Lick Vet - CSR

VetEvolve; Roanoke (VA); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

401(k) with Matching

Supplemental Benefits

Health Savings Accounts

Holiday Pay

Paid Time Off

Exceptional Employee Pet Discount

Yearly Uniform Allowance

Community outreach events

Tuition Reimbursement Program for 继续教育

Job summary

VetEvolve seeks a full‑time Client Service Representative at Big Lick Vet in Roanoke, VA to deliver exceptional client and patient care in person and over the phone. You will greet clients, schedule appointments, manage records, and assist the veterinary team with patient care and administrative tasks.

The ideal candidate has a high school diploma with veterinary experience preferred; excellent communication and empathy are essential.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Veterinary or animal care background preferred.
• Computer: Basic proficiency with practice management software and MS Office.

Responsibilities

• Greet clients and patients warmly and provide empathetic, attentive service.
• Handle in-person and phone inquiries; manage client communications professionally.
• Complete patient check-in/check-out and relay real-time status to staff.
• Maintain accurate patient records and ensure charges are captured.
• Assist veterinarians and team with patient care and admin tasks.
• Process payments and deposits; handle Care Credit and credit card transactions.
• Support inventory, prescriptions, and over-the-counter product sales.
• Participate in opening/closing duties and maintain hospital cleanliness.

Skills

Positive attitude

Team player

Empathy

Communication

Professionalism

Education

High school diploma or equivalent

Job description

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

We are seeking a full time Client Service Representative to add to our team. At Big Lick Vet, we believe in treating every patient as if they were our own pet, and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to practicing progressive veterinary medicine and we pride ourselves on the level of care and compassion we provide to both our clients and patients. We're looking for someone to join our team who will share in our commitment to delivering exceptional service and the highest quality care in a client and patient friendly environment. Compensation will vary depending on experience and skill.

We are seeking a full time Client Service Representative to add to our team. At Big Lick Vet, we believe in treating every patient as if they were our own pet, and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to practicing progressive veterinary medicine and we pride ourselves on the level of care and compassion we provide to both our clients and patients. We're looking for someone to join our team who will share in our commitment to delivering exceptional service and the highest quality care in a client and patient friendly environment. Compensation will vary depending on experience and skill.

Hours of Operation: Monday - Friday 7:30am to 5:30pm - No Weekends!

Compensation: $15–$18/hour, commensurate with licensure and experience

• 401(k) with Matching
• Supplemental Benefits, including Long-term Disability and Short-term Disability
• Health Savings Accounts
• Holiday Pay
• Paid Time Off
• Exceptional Employee Pet Discount
• Yearly Uniform Allowance
• Community outreach events
• Tuition Reimbursement Program for continued education

Some qualities we look for in an ideal candidate:

• Positive attitude - Attitude is Everything! Protecting a healthy culture is a top priority.
• A sense of humor is a must. We believe in working hard and having fun while doing it!
• Dedication to the profession!
• Communication to both staff and clients with respect and compassion.
• Willingness and flexibility.
• Reliability, organization, and professionalism.
• Friendly demeanor and compassion for the people and pets we serve.
• The ability to work closely in a team setting - collaboration is key!

Job Requirements:

Education:High school or equivalent (Required)

Experience:Veterinary - 1 Year (Preferred)

Work Type:In Person

Client Service Representative

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

PrimaryResponsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check‑in and check‑out efficiently while serving as a liaison with hospital staff and communicating real‑time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow‑ups and thank‑you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end‑of‑day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over‑the‑counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening and closing duties as assigned.
• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client‑focused service while maintaining composure in high‑stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations.

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

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