Bicycle Technician

The New Wheel; Larkspur (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Store discount

Flexible scheduling

Job summary

The New Wheel in Larkspur is seeking an experienced Bike Technician to join our team. This role involves assembling and preparing bikes for sale, performing a variety of service functions on both new and used bikes, and delivering exceptional customer service through detailed interactions with customers.

Ideal candidates will have at least 2 years of experience in a bike shop, possess a strong knowledge of bicycle mechanics, and demonstrate a problem-solving attitude. A competitive benefits package, including discounts and flexible scheduling, is available.

Qualifications

• Minimum 2 years of experience as a technician/mechanic in a bike shop is preferred.
• Interest in working in a team environment focused on service.
• Strong attention to detail is essential.

Responsibilities

• Assemble and prepare bikes for sale.
• Perform various service functions on bikes.
• Provide exceptional customer service through interaction.

Skills

Bicycle mechanics knowledge

Problem-solving skills

Detail-oriented

Customer service skills

Ability to lift 40 pounds

Job description

About This Role

Hiring an experienced Bike Technician. A passion for cycling, knowledge of bicycle mechanics and bicycle parts, and a proactive and problem solving attitude are qualities at the top of our list!

In this job you will

• Assemble and prepare bikes for sale.
• Perform a variety of service functions on new and used bikes.
• Provide one of a kind customer service through direct and detailed interaction with customers.

You are

• Dependable
• People-oriented
• Adaptable
• Detail-oriented
• Proactive
• Positive
• Problem solver

Repair experience preferred. Riders and enthusiasts preferred. Open to all ages and levels of experience.

What You'll Do

Duties include but are not limited to:

• Apply shop standards in the assembly and repair of bikes and skis across the full product line.
• Evaluate the mechanical condition of the product and estimate the cost of repairs.
• Provide an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used, work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
• Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages to the General Manager. Maintain shop cleanliness including bench and common workspace.
• Install and adjust speed and gear mechanisms.
• Assemble new bicycles.
• Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
• Align wheels.
• Disassemble to repair, adjust, and replace defective parts, using hand tools.
• Install and adjust brakes and brake pads.
• Install new tires and tubes.
• Clean and lubricate bicycle parts.
• Order bicycle parts.
• Build wheels by cutting and threading new spokes.
• Install parts or accessories.
• Adjust components according to specifications.
• Explain technical product or service information to customers.
• Perform basic equipment maintenance.
• Order materials, supplies, or equipment.
• Assemble mechanical components or machine parts.
• Align equipment or machinery.
• Disassemble equipment for maintenance or repair.
• Other duties as needed/ assigned.

Requirements

Requirements include but are not limited to:

• Minimum 2 years experience preferred working as a technician/ mechanic in a bike shop.
• Previous bike assembly experience or equivalent preferred.
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service.
• Strong attention to detail.
• Ability to maintain open and positive relations with employees and customers.
• Interest in developing own skills and knowledge.
• Availability to work a flexible schedule based on business needs, including evenings and weekends.
• Ability to periodically lift 40 pounds.

Benefits

• A competitive benefits package including store discount and flexible scheduling is available to all associates.