BIC Student Ambassador - Learn & Earn - Roxbury Community College

Roxbury Community College; Boston (MA); Presencial; USD 19.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Learn & Earn program

Professional development opportunities

CESJ activities

Descripción de la vacante

Roxbury Community College invites applications for a part-time BIC Student Ambassador (Learn & Earn). You will greet students, connect them with BIC opportunities, support workshops, and assist with outreach and events on campus.

Under supervision, you’ll gain applied experience in business, entrepreneurship, customer service, and professional operations while contributing to program implementation and student success.

Formación

• Strong interpersonal, customer-service, and communication skills.
• Reliability, professionalism, and ability to follow through on assigned responsibilities.
• Ability to engage respectfully with students and individuals from diverse backgrounds.
• Comfort using RCC systems including Microsoft 365, email, Teams, forms.

Responsabilidades

• Serve as a welcoming student-facing ambassador for the BIC and provide information about approved programs, events, and opportunities.
• Support student outreach and engagement through approved in-person, digital, and campus communications.
• Assist with BIC workshops, events, and student programming, including registration and room setup.
• Collect data on participation and program activities using approved systems and provide follow-up with participants.

Conocimientos

Interpersonal skills

Customer-service

Communication skills

Reliability

Professional boundaries

Herramientas

Microsoft 365

Email

Teams

Forms

Spreadsheets

Presentations

Descripción del empleo

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html .

Job Description:

The BIC Student Ambassador is a Level II Learn & Earn position that supports the Business Innovation Center's student engagement, entrepreneurship programming, events, and day-to-day operations. Working under the supervision of the BIC Program Manager, the Ambassador serves as a welcoming student-facing presence, helps students connect with BIC opportunities and resources, supports workshops and events, and contributes to outreach and program implementation. The position is designed to provide applied experience in business, entrepreneurship, customer service, communication, event support, and professional operations.

Department Business Innovation Center (BIC) / Center for Economic & Social Justice

Developmental Focus Apply & Contribute

Economic Mobility Pathway Pathway 3 - Business, Entrepreneurship & Professional Services

Location On Campus - Business Innovation Center

Number of Positions 1

Position Summary

The BIC Student Ambassador is a Level II Learn & Earn position that supports the Business Innovation Center's student engagement, entrepreneurship programming, events, and day-to-day operations. Working under the supervision of the BIC Program Manager, the Ambassador serves as a welcoming student-facing presence, helps students connect with BIC opportunities and resources, supports workshops and events, and contributes to outreach and program implementation. The position is designed to provide applied experience in business, entrepreneurship, customer service, communication, event support, and professional operations.

Learn & Earn Responsibilities

• Serve as a welcoming student-facing ambassador for the Business Innovation Center and provide general information about approved BIC programs, events, services, and opportunities.
• Support student outreach and engagement efforts through approved in-person, digital, and campus communication strategies.
• Assist with BIC workshops, entrepreneurship activities, employer or partner events, student programming, and special initiatives.
• Support event preparation, registration, room setup, participant check-in, materials distribution, and post-event breakdown.
• Help students navigate BIC processes and connect them to the appropriate BIC, CESJ, RCC, or partner resource through warm referrals.
• Assist with maintaining an organized, professional, and student-ready BIC environment.
• Support approved room-reservation and space-use processes and communicate questions or concerns to the supervisor.
• Assist with developing and organizing student-facing materials, presentations, flyers, resource guides, and program information.
• Support data collection and tracking for BIC participation, events, outreach, referrals, and program activities using approved systems.
• Conduct approved follow-up with students who participate in BIC programs, workshops, or entrepreneurship activities.
• Support entrepreneurship-related projects and initiatives assigned by the supervisor.
• Assist with gathering student feedback and identifying opportunities to strengthen the student experience within the BIC.
• Communicate professionally with students, staff, faculty, employers, entrepreneurs, community partners, and visitors.
• Maintain confidentiality and follow RCC policies when handling student or program information.
• Participate in required Learn & Earn professional development, supervisor check-ins, and CESJ activities.
• Currently enrolled at Roxbury Community College and eligible to participate in Learn & Earn.
• Complete all required student-employment, onboarding, payroll, and Learn & Earn documentation before beginning work.
• Maintain required enrollment and program eligibility throughout the placement.
• Work only the approved schedule and responsibilities assigned by the designated RCC supervisor.
• Participate in required Learn & Earn professional-development and program activities.

Requirements:

Required Qualifications

• Strong interpersonal, customer-service, and communication skills.
• Demonstrated reliability, professionalism, and ability to follow through on assigned responsibilities.
• Ability to engage respectfully with students and individuals from diverse backgrounds.
• Strong organization and time-management skills.
• Ability to work independently on assigned tasks while also contributing to a team.
• Comfort using or learning Microsoft 365, email, Teams, forms, spreadsheets, presentations, and other approved RCC systems.
• Ability to maintain appropriate confidentiality and professional boundaries.

Preferred Qualifications

• Experience supporting workshops, events, outreach, presentations, or student programs.
• Familiarity with RCC student resources and campus departments.
• Interest in entrepreneurship, small business development, innovation, marketing, finance, or professional services.

Learn & Earn Program Requirements

• This position is a part-time experiential student-employment opportunity contingent upon continued Learn & Earn eligibility, available funding, and satisfactory performance.
• The student must perform only approved Learn & Earn responsibilities within the scope of training and supervisor authorization.
• The student and supervisor are responsible for monitoring scheduled hours so the student does not exceed the institutional maximum of 18.5 hours per week.
• Timesheets must accurately reflect hours actually worked and be approved by the designated supervisor through the College's approved timekeeping process.
• The student must complete required Learn & Earn professional-development activities and participate in CESJ student-employment requirements.

Additional Information:

Student Learning & Professional Development Outcomes

• Develop professional communication and customer-service skills.
• Build experience supporting business and entrepreneurship programming.
• Strengthen event coordination, outreach, and student-engagement skills.
• Use professional technology and tracking tools to support program operations.
• Practice teamwork, initiative, accountability, and workplace professionalism.
• Develop stronger knowledge of entrepreneurship resources, professional services, and economic-mobility opportunities.
• Build experience working with students, staff, employers, entrepreneurs, and community partners.
• Practice appropriate peer navigation, warm referrals, and professional boundaries.

Supervision & Scope of Role

The BIC Student Ambassador reports to Carlos Fernandez and works collaboratively with CESJ and BIC staff. The Ambassador may provide general information, peer navigation, outreach, event support, and warm referrals but does not provide professional business, legal, financial, academic, or other specialized advice. The student does not independently approve room use, make institutional commitments, enter agreements with partners, authorize expenditures, or make decisions on behalf of RCC. Questions outside the student's approved scope must be referred to the supervisor or appropriate RCC staff.

Advancement

This Level II position is designed to help students build applied experience in business, entrepreneurship, professional services, program operations, and student engagement. Successful experience may prepare a student for advanced Level III student employment, internships, entrepreneurship opportunities, or employment aligned with business and professional services.

Accessibility & Accommodations

RCC is committed to providing equitable access to student employment opportunities. Students who require an accommodation to participate in the application, interview, onboarding, training, or professional-development experience should use RCC's established accessibility and accommodation process.