Internship, Apprenticeship and Career (I.A.C) Navigator (Career Development Counselor)

Bunker-Hill-Community-College; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

Bunker Hill Community College is seeking an Internship, Apprenticeship and Career Navigator to provide participant-focused case management for students in earn-and-learn programs. You will ensure participants have the coordination and support needed to complete their program, regardless of which specific program they are in.

This role is a case-management and coordination position; the Senior Director and Assistant Director define strategy.

Qualifications

• Bachelor’s degree required; minimum 3 years of relevant experience.
• Master’s degree preferred in Counseling, Social Work, Human Services, or related field.

Responsibilities

• Conduct regular check-ins with assigned apprentices and document in system.
• Identify and help resolve barriers to completion by referring to college resources.
• Coordinate onboarding, registration, and records; flag scheduling conflicts.
• Assist with onboarding paperwork, FERPA releases, and cohort coding in TargetX.
• Communicate with employers for reporting and progress updates as directed.
• Support outreach, events, and marketing efforts of the department.

Skills

Case management

Student support

Career navigation

Organizational skills

Diversity & inclusion

Education

Bachelor’s degree in Counseling, Social Work, Human Services, or related field

Master’s degree preferred in Counseling, Social Work, Human Services

Tools

TargetX

Colleague

Self Service

Canvas

Job description

Career Opportunities with Bunker Hill Community College

A great place to work.

Careers At Bunker Hill Community College

Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Internship, Apprenticeship and Career (I.A.C) Navigator (Career Development Counselor)

The I.A.C. Navigator provides direct, participant-facing case management for students in the College's earn-and-learn (DOL and WIOA designation for apprenticeship) programs (e.g. sponsored, pre-apprenticeship, registered, or unregistered), ensuring participants have the coordination and support needed to complete their program, regardless of which specific program they are in. This is a case-management and coordination role. It does not include employer relationship ownership or supervisory authority, each of which sits with the Assistant Director of Apprenticeship. Program strategy sits with the Director/Senior Director, with the Assistant Director contributing; the Navigator does not own or contribute to strategy setting. Compliance assurance and budget/grant management sit specifically with the Director/Senior Director, per the Senior Director, Internships, Apprenticeships & Careers job description.

Responsibilities:

Case management (primary function)

• Conduct regular check-ins with assigned apprentices and document contact in the system of record (currently TargetX, Colleague or Self-Service) at the time of contact, not reconstructed afterward. Undocumented contact is not counted as a completed check-in.
• Identify and help resolve barriers to completion (transportation, childcare, academic difficulty, financial hardship) by referring through facilitation of apprentices to existing college resources (Single Stop, Tutoring, Financial Aid).

Onboarding, Registration & Records

• Coordinate apprentices through the Start Now and registration process; flag scheduling conflicts to the Assistant Director.
• Assist apprentices with onboarding paperwork, including flagging when a FERPA release has not been completed. Understanding BHCC terminology and tools Fresh Start, S.A.P and Early Intervention tools in order to facilitate support to the correct area for appropriate student direction.
• Add Registrar-issued cohort codes (e.g., MGB26AP) to the student's TargetX file once received from the Assistant Director, so cohort grouping is identifiable.

Employer Coordination (as directed by the Assistant Director)

• May communicate with the employer for reporting and check-in purposes when directed by the Assistant Director (e.g., relaying apprentice status updates). This is not a standing duty performed at the Navigator's own discretion, and the focus remains on the apprentice, not the employer partner relationship. Does not initiate or negotiate employer relationships.
• Collect and relay employer-reported OJT hours or progress updates to the Assistant Director; flag discrepancies.
• Provide case-level input (cohort progress, barriers, upcoming milestones) to support the Assistant Director's recurring employer partner meetings and status reports. Does not lead these meetings or produce the final reports independently.
• Attend outreach, orientation, or onboarding events where assigned apprentices are present (employer-hosted open sessions, apprenticeship open houses, new student convocation, and similar); may deliver an introductory or orientation session directly to apprentices, virtually or in person.
• Screen applicants against posted program criteria and submit a written recommendation. The recommendation is advisory; eligibility and admission decisions are made by administration.
• Refer prospective apprentices to existing recruitment and informational materials. Does not independently create, approve, or publish marketing content.

Documentation & Reporting

• Maintain accurate, current case records for each assigned apprentice within College and/or Employer shared document using FERPA and College/Department operating procedures.
• Submit status reports on caseload activity to the Assistant Director weekly. See Documentation and Reporting Standard below for the full recordkeeping requirement.

Other Responsibilities

• Provide support, as needed, to other initiatives in the Internship, Apprenticeship, and Career Department.
• Support in the organization of on-campus events (Career Fairs, Networking Events, Luncheons).
• Contribute to the marketing and communication plan for the Department, including but not limited to creating content for both web and social media.
• Support student job seekers by reviewing resumes, conducting or coordinating mock interviews

Requirements:

• Bachelor's degree with a minimum of 3 years of relevant experience; Master's preferred in Counseling, Social Work, Human Services, or a closely related field.
• Experience with case management, student support, or career/workforce navigation.
• Ability to learn and use the College's student information and case-tracking systems (currently TargetX, Colleague, Self Service, Canvas).
• Strong organizational skills and attention to detail for maintaining accurate case records.
• Ability to work effectively with a diverse apprentice population and a range of internal college offices.

Additional Information:

Salary: $65,370 - $70,427. Grade: 4 Unit Professional. (Actual Salary Will Be Commensurate with Education and Experience in Accordance with MCCC/MTA Collective Bargaining Agreement.)

This position is currently supported by SFF grant funding through April 2027. Additional funding is planned to support the role after April 2027.

Closing Date: October 14, 2026

• Applicants who do not meet the qualifications as noted above area encouraged to put in writing precisely how their background and experience has prepared them with equivalent combination of education, training and experience required for the responsibilities of this position.
• Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screening may impact the hiring decision.