BI Tools Support & Adoption Analyst | Junior Consultant [NCDPC0024023]

ProSidian Consulting, LLC; Norristown (Montgomery County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Compensation

Group Medical Health Insurance Benefits

401(k) Retirement Savings Plan

Vacation and Paid Time-Off (PTO) Benefits

Job summary

A management and operations consulting firm is seeking a BI Tools Support & Adoption Analyst in Norristown, PA. You'll support County staff with BI tools, enhancing user engagement and recommending improvements. The ideal candidate has experience with BI platforms like Power BI and Tableau, along with strong problem-solving and communication skills. This role offers competitive compensation and benefits including health insurance and paid time off.

Qualifications

• 3+ years in BI support or system training.
• Analytic tools and ticketing systems proficiency.
• Patience and attention to detail are essential.

Responsibilities

• Support County staff with troubleshooting and guidance on BI tools.
• Monitor user engagement and identify barriers to adoption.
• Recommend enhancements based on user feedback.

Skills

Support experience with BI platforms

User onboarding

Technical documentation

Problem-solving

Clear communication

Education

Bachelor’s in Information Systems or related field

Tools

Power BI

Tableau

Job description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital.

ProSidian Seeks a BI Tools Support & Adoption Analyst | Junior Consultant for Program Support on a Exempt W2: No Overtime Pay Basis Technical Element located CONUS - Norristown PA Across The CONUS - Northeastern United States (USA) Region supporting A county government in the State of Pennsylvania.

Job Overview

Provide services and support as a Operations (BI Tools Support & Adoption Analyst) in the Government And Public Services Industry Sector focusing on Management And Operations Solutions for clients such as Montgomery County PA (MontCo) | County Finance Department Generally Located In CONUS - Norristown PA and across the CONUS - Northeastern United States (USA) Region.

Responsibilities and Duties

Serve as the front-line analyst supporting County staff with troubleshooting, FAQs, and guidance related to BI tools. Monitor user engagement and system utilization to identify barriers to adoption. Recommend enhancements based on user feedback.

Qualifications

• Support experience with BI platforms (Power BI, Tableau, etc.), user onboarding, and technical documentation.
• Bachelor’s in Information Systems, Business Analytics, or a related field. 3+ years in BI support or system training.
• Problem-solving, customer support, analytics tools, ticketing systems, data literacy.
• Patience, attention to detail, user advocacy, clear communication, technical acumen.

Benefits and Highlights

• Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life.

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor.