BI Support Analyst: Power BI & SQL Specialist

City Electric Supply; Dallas (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

401(k) company match

Telehealth

Paid Time Off

7 paid Holidays

Employee Discount Program

Descripción de la vacante

City Electric Supply in Dallas, TX is seeking a BI Support Analyst to design, build, and support Power BI reports across Wholesale and Inhouse divisions. You will triage tickets, respond within 24 hours, and drive improvements in BI processes.

The ideal candidate has 2+ years as a Data Analyst, hands-on experience with Power BI and SQL, and strong stakeholder communication. Knowledge of JIRA and AWS Redshift is a plus, and the role offers comprehensive benefits.

Formación

• 2+ years of experience in a Data Analyst role.
• Experience with Power BI and SQL.
• IT literate, preferably with the Microsoft Office package.
• JIRA and AWS Redshift experience is a plus.

Responsabilidades

• Serve as first line support for BI tickets, emails, and incidents.
• Reply to tickets within 24 hours to maintain open communication.
• Design, build, and support Power BI reports for the Wholesale and Inhouse divisions.
• Own initial contacts on BI feedback process and convert IT tickets into feedback requests when raised by Wholesale with senior support as needed.
• Accountable for front line BI support and triage, including calling stakeholders to understand issues and guide them through basic troubleshooting.
• Pickup minor changes, enhancements, and bug fixes coming in through the BI Support board as part of BAU work.
• Adhere to core SLAs around managing incoming tickets.
• Communicate BI support performance to senior team members and stand-ups.
• Identify automations and optimizations to streamline BI support activities.
• Work with other IT teams to find answers or redirect support requests within BI and Analytics.
• Assist with other administrative duties as assigned by the BI Manager when BI support workload is low.

Conocimientos

Power BI

SQL

Data analysis

Stakeholder comms

Herramientas

JIRA

AWS Redshift

Descripción del empleo

City Electric Supply in Dallas, TX is seeking a BI Support Analyst to design, build, and support Power BI reports across Wholesale and Inhouse divisions. You will triage tickets, respond within 24 hours, and drive improvements in BI processes.

The ideal candidate has 2+ years as a Data Analyst, hands-on experience with Power BI and SQL, and strong stakeholder communication. Knowledge of JIRA and AWS Redshift is a plus, and the role offers comprehensive benefits.