Bi-lingual (Spanish/English) Admissions Coordinator

Southeastern College; Boynton Beach (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

The Admissions Coordinator at Southeast College engages with bilingual prospective students, guiding them through enrollment and program options to ensure a smooth transition into college life.

Onsite role focusing on inbound/outbound inquiries, interviewing, scheduling campus visits, coordinating with Financial Aid, Bursar, and Academic departments to enroll and start students successfully.

Qualifications

• Bachelor's degree is required.
• Experience in client services, career counseling, or recruitment is valued.
• Ability to articulate Southeast College program offerings clearly.

Responsibilities

• Review inquiries/leads from Director of Admissions and make outbound calls.
• Conduct phone screenings and schedule in-person interviews for likely prospects.
• Administer student self-assessment and conduct CQQ interviews to assess readiness.
• Initiate student enrollment and ensure meeting with Bursar to pay fees; coordinate with Financial Aid.
• Follow up with candidates on questions, enrollment, financial aid docs, and orientation.
• Maintain pipeline of prospects and prepare weekly activity plans in Campus View.

Skills

Interviewing

Counseling

Communication

Prospect management

Education

Bachelor's degree

Job description

OVERVIEW:

The key role of Admissions Coordinators is to engage and on-board new bilingual students into our bilingual programs. The Admissions Coordinator is typically the first contact a prospective student has with Southeast College. The nature of the rapport that is built with the student is often the deciding factor in the student's decision to attend a Southeast College program. As the student's first contact, Admissions Coordinators also play a critical role in ensuring the new student's successful transition and integration into their respective programs.

BUSINESS CONTRIBUTION:

Admissions Coordinators are responsible for acquiring and enrolling qualified candidates for their campus. Admissions Coordinators accomplish this through:

• Attracting, engaging, and vetting prospective students
• Maintaining a pipeline of candidates
• Enrolling and starting qualified students

ESSENTIAL FUNCTIONS:

Pursuing Inquiries and Enrolling Candidates:

• Review inquiries/leads provided by the Director of Admissions
• Make outbound calls to prospective candidates
• Conduct basic phone screening interview to:
• Assess interest and get prospect to come in for interview
• Set appointments for in-person interviews for likely prospects
• Conduct in-person interviews (phone interviews for e-campus)
• Administer student self-assessment
• Conduct CQQ - structured interview:
• Determine readiness
• Identify barriers
• Identify resources and support
• Provide overview of Southeast College and available programs
• Discuss specific program options
• Arrange for admissions test (general and any specific program assessments) and review results
• Initiate student enrollment
• Ensure student meets with Bursar to pay application and registration fees
• Arrange financial aid overview with Financial Aid Department

Following-up with Candidates:

• Follow-up with candidate prospects on: general questions, enrollment, financial aid documentation, registration, orientation, and class start.
• Perform administrative functions including development of the students’ permanent records, completing and/or assisting students in completing required forms, and helping students in obtaining transcripts, records, etc.
• Ensure file is complete when transitioning to Financial Aid and Academics departments
• Ensure readiness for orientation
• Coordinate with Financial Aid Administrators
• Participate in orientation
• Greet students for class starts

Managing Activity and Business Planning:

• Learn curriculum and new program offerings
• Know career potential for each program and job market
• Develop weekly business plan for activity
• Keep notes/logs in C2K Campus View
• Maintain pipeline of prospects
• Meet student start objectives

PHYSICAL DEMANDS:

The physical demands are those required in a professional office setting: sitting, communicating with coworkers, and getting to and from appropriate appointments.

Admissions Coordinators do spend a great deal of time making outbound phone calls, receiving inbound calls, talking on the phone with prospects, and entering data on their computers. On a given day, anywhere from 30 to 80 percent of an Admissions Coordinator time may be spent on the phone.

WORK ENVIRONMENT:

Professional office setting: moderate noise levels and controlled indoor climate.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

LOCATION:

This position is an onsite position located at your campus unless otherwise determined by the Executive Director and/or designee. Any changes must be reviewed by the Campus President and all final approvals must come from the Executive Director and/or designee.

Job Specification Admissions Coordinator

Knowledge, Skills, and Experience:

The Admissions Coordinator role is primarily focused on identifying, vetting, and bringing on board qualified students. Thus, Admissions Coordinators engage in a heavy degree of interaction with prospective students. The role requires a consultative approach. In order to successfully engage prospective students and gain their interest, Admissions Coordinators should have experience in client services, career counseling, and/ or recruitment. Admissions Coordinators must also have the ability to learn and understand how to articulate the Southeast College program offerings.

-Knowledge:

• Consultative advisement and building client rapport
• Business planning - how to organize prospect data, develop and follow an approach, and organize time

-Skills:

• Objective setting - set reasonable, yet high targets, and create a plan for attaining those targets
• Interviewing - discuss and build mutual agreement on the value of education and potential fit for various program offerings

-Experience:

Experience in consultative/customer services and relationship building are critical components to success as an Admissions Coordinator. Although not exhaustive, work experience in the following areas is highly valued:

• Career Counseling
• Financial Advising
• Business ConsultingClient/Customer Service

Education, Experience, and Training:

At Southeast College, Admissions Coordinators work with prospective students to understand the value of higher education and the doors that a degree can open. They also work to ensure smooth enrollment and successful transition into Southeast College. Thus, it is critical that Admissions Coordinators have at least a bachelor's degree.