Bi-Lingual (Spanish) Collections Agent (Remote)

Advance America; Greenville (SC); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401(k) savings plan with company match

Company paid holidays

Tuition reimbursement

Business casual environment

Rewards & Recognition program

Employee assistance program

Free parking at Greenville office

Job summary

Purpose Financial, Inc. is seeking a Bi-Lingual (Spanish) Collections Agent for a remote role based from the Greenville area.

The position focuses on contacting customers to negotiate payments and collect overdue loans, acting as a liaison between creditors and customers to manage accounts, while adhering to company policies. The ideal candidate will have at least one year in a call center or customer service role, three years in collections, and fluency in Spanish and English.

Qualifications

• Excellent written and verbal English and Spanish communication.
• Strong negotiation and problem-solving skills.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Contact and negotiate with customers to collect overdue payments.
• Serve as liaison between creditors and customers to manage accounts.
• Maintain adherence to policies and ensure compliance in communications.

Skills

Bilingual communication

Negotiation

Customer service

Education

High School Diploma or GED

Tools

CRM software

Job description

Bi-Lingual (Spanish) Collections Agent (Remote)

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• 401(k) Savings Plan with Company Match
• Company Paid Holidays
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

This position is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts.

Other duties as assigned.

Job Responsibility

Support

• Influence and advise customers on the payment options for debt recovery.

Influence

• Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines.
• Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.

Drive

• Initiate and handle both inbound and outbound calling to collect a debt.
• Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience.

Job Responsibilities Cont.

Manage or Direct

• Achieve set revenue targets and call quality objectives.

Maintain

• Use questioning and listening skills that support effective telephone, email, chat and text communication.

Accountability

• Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.

Education Required

High School Diploma or GED.

Experience Required

Minimum of one year call center or customer service related experience. Three years of collections experience at a high-volume call center, and bi-lingual in Spanish is required. Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus. Assist in collection efforts with customers requiring a Spanish speaking collections agent.

Knowledge Required

Excellent written and verbal communications skills in both English and Spanish as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships.

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

*** Ability and flexibility to work hours as assigned between 8:00am and 10:00pm Monday – Friday, 8:00am and 3:0pm on Saturdays, and potential Sunday hours as determined by business necessity.

Collections Knowledge

Drive for Results

Decision Making/Judgment

Communication and Listening

Travel

No Travel

Attire

Business Casual

Other

Must be eligible to work in the USA and able to pass a background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina