Bi-Lingual Medical Billing Customer Service Support Representative

Family Eye Physicians; Oak Brook (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Family Eye Physicians is seeking a Bi-Lingual Medical Billing Customer Service Support team member in Oak Brook, IL. This role requires assisting patients and insurance companies with billing inquiries, processing payments, and managing patient accounts. Ideal candidates possess strong communication skills, experience in medical billing, and familiarity with insurance claims processing. The position emphasizes providing clear explanations of bills and payment plans while ensuring compliance with HIPAA guidelines.

Qualifications

• Prior experience in medical billing, coding, or customer service within healthcare is preferred.
• Familiarity with insurance claims processing and healthcare billing systems.
• Ability to explain complex billing issues clearly.

Responsibilities

• Assist patients with billing inquiries and payment options.
• Review and resolve billing issues, including denied insurance claims.
• Document all customer interactions ensuring compliance with regulations.

Skills

Strong communication skills

Bi-Lingual Spanish

Problem-solving skills

Analytical skills

Medical terminology knowledge

Education

High school diploma or equivalent

Associate’s degree in healthcare or related field

Job description

Bi-Lingual Medical Billing Customer Service Support

Position Overview

Team member will be responsible for assisting patients, insurance companies, and internal team members with billing inquiries, providing timely and accurate responses to billing/account questions, collecting patient payments, creation of payment plans, reviewing insurance and ensuring overall satisfaction of our clients. This role involves heavy inbound and outbound calls with patients to address any concerns regarding medical claims, payments, patient balances and insurance coverage.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries regarding medical billing, insurance claims, and payments.
• Place outbound calls to discuss patient balances and provide payment options.
• Assist patients with understanding their medical bills, insurance coverage, and any discrepancies.
• Review and resolve billing issues, including rejected or denied insurance claims, coding errors, and underpayments.
• Provide clear explanations of insurance benefits, payment structures and patient responsibilities.
• Process and manage patient payments, including co‑pays, deductibles, and outstanding balances.
• Assist with insurance claim submissions, ensuring accurate coding and timely follow‑up.
• Set‑up patient payment plans.
• Document all customer interactions, ensuring accuracy and compliance with company policies and healthcare regulations.
• Maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Identify and elevate unresolved billing issues to supervisor for further investigation.
• Provide feedback on recurring billing issues or inefficiencies to help improve processes and customer service.

Qualifications

• High school diploma or equivalent required; associate’s degree in healthcare, business, or related field preferred.
• Prior experience in medical billing, coding, or customer service within the healthcare industry is preferred.
• Familiarity with insurance claims processing, medical terminology, and healthcare billing systems (e.g., ICD‑10, CPT codes, HCPCS) is a plus.
• Strong communication skills, both verbal and written, with the ability to explain complex billing issues in a clear and professional manner; ability to multi‑task and prioritize work.
• Bi‑Lingual Spanish.
• Excellent problem‑solving and analytical skills.