Bi-lingual Inside Sales Coordinator (KR-ENG)

Samsung C&T America, Inc.; Ridgefield Park (NJ); On-site; USD 45,000 - 70,000; Full time

Job summary

Samsung C&T America, Inc. is seeking a detail-oriented Inside Sales Coordinator to support our Steel Sales team.

This role serves as a key point of contact between customers, the sales team, and logistics operations, ensuring seamless order processing and delivery from purchase order receipt through final shipment. The ideal candidate will assist with sales coordination, inventory management, logistics communication, and trade documentation while maintaining accurate records in internal systems.

Qualifications

• 1–5 years of experience in sales operations, supply chain, logistics, or order management.
• High level of accuracy, attention to detail and ability to prioritize multiple tasks.
• Ability to interact and communicate clearly and professionally with coworkers and customers.

Responsibilities

• Sales Support & Co-ordination: Primary internal contact for clients, handling inquiries, quotes, and POs for steel products.
• Cross-functional Collaboration: Liaise between External Sales and Logistics/Documentation teams for accurate order transmission.
• Order Tracking & Logistics Liaison: Coordinate with logistics on shipping schedules, vessel tracking, and delivery statuses.
• Documentation Management: Verify and manage invoices, packing lists, MTCs, and shipping documents.
• Account & Data Maintenance: Maintain customer records and sales data within CRM/ERP.
• Inventory & Position Management: Oversee inventory levels and tracking of long/short positions.
• Perform other duties as assigned.

Skills

Sales coordination

Inventory management

Logistics communication

Trade documentation

CRM/ERP data maintenance

Tools

CRM/ERP system

Job description

We are seeking a detail-oriented and proactive Inside Sales Coordinator to support our Steel Sales team. This role serves as a key point of contact between customers, the sales team, and logistics operations, ensuring seamless order processing and delivery from purchase order receipt through final shipment. The ideal candidate will assist with sales coordination, inventory management, logistics communication, and trade documentation while maintaining accurate records in internal systems. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Fluency in both English and Korean is required.

Duties and responsibilities include, but are not limited to:

• Sales Support & Coordination: Act as the primary internal contact for clients, handling inquiries, preparing quotes, and processing purchase orders (POs) for steel products.
• Cross-functional Collaboration: Serve as a key liaison between External Sales and Logistics/Documentation teams to ensure accurate order transmission and timely delivery.
• Order Tracking & Logistics Liaison: Coordinate with the logistics team to monitor shipping schedules, vessel tracking, and delivery statuses, updating both internal teams and clients.
• Documentation Management: Verify and manage commercial invoices, packing lists, mill test certificates (MTC), and other shipping documents required for steel trade.
• Account & Data Maintenance: Maintain accurate customer records and sales data within the CRM/ERP system.
• Inventory & Position Management: Oversee and manage inventory levels, including pre-purchase (long positions) and pre-sales (short positions) tracking.
• Sales Business Model Registration: Register and manage various team-level Business Models (BM) within the internal system.
• Perform other duties and responsibilities as assigned or required.

Qualified candidates must have:

• 1–5 years of experience in sales operations, supply chain, logistics, or order management
• High level of accuracy, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
• Ability to interact and communicate clearly and professionally with coworkers and customers