BI & Data Platform Operations Lead

Cognizant; Hartford (CT); On-site; USD 92,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contribution

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Business Intelligence and Data Integration Platform Administrator to oversee BI, data integration, and analytics platforms in Hartford, CT. This role requires coordinating cross-functional teams, monitoring platform health, and ensuring SLA compliance.

The position emphasizes security, governance, and operations, with leadership responsibilities for offshore teams and production deployments. Salary and benefits reflect the Enterprise IT environment at Cognizant.

Qualifications

• Strong experience supporting enterprise Data Warehousing, BI, Analytics, and Data Integration platforms.
• Knowledge of SQL, ETL/ELT processes, data pipelines, cloud platforms, and data governance practices.
• Experience working within an ITIL-based support model, including Incident, Problem, Change, and Release Management.

Responsibilities

• Serve as the primary onsite point of contact for BI, Data Integration, and Analytics platforms.
• Coordinate daily operational activities between business users, data engineering teams, BI developers, offshore support teams, and platform vendors.
• Monitor health, performance, availability, and capacity of BI and Data Integration platforms to ensure SLA compliance.
• Manage user provisioning, access controls, security groups, workspace administration, and role-based permissions.
• Oversee data pipeline operations, ETL/ELT job monitoring, workflow scheduling, and batch process execution.
• Lead incident management activities, coordinate issue resolution, and provide timely communication to business stakeholders; perform root cause analysis on data failures, report discrepancies, integration issues, and platform outages to prevent recurrence.
• Coordinate production deployments, platform upgrades, patching, and release activities with development and infrastructure teams.
• Ensure data platform security, governance, compliance, and audit requirements are consistently met. Monitor data quality, data refresh schedules, warehouse utilization, and integration service performance. Collaborate with cloud, infrastructure, database, and network teams to resolve cross-platform dependencies and optimize performance.
• Develop and maintain operational runbooks, knowledge articles, support procedures, and platform documentation.
• Generate operational dashboards, service metrics, platform utilization reports, and executive status updates. Identify automation opportunities, drive continuous improvement initiatives, and enhance platform stability, scalability, and operational efficiency.
• Support disaster recovery, failover testing, backup validation, and business continuity activities for analytics and integration platforms.
• Provide technical leadership and operational guidance to offshore support teams, ensuring high-quality support and adherence to support processes.

Skills

SQL

ETL/ELT

Data Pipelines

Cloud Platforms

Data Governance

ITIL

Stakeholder Management

Communication

Global Delivery

Tools

ITIL framework

Job description

Cognizant is seeking a Business Intelligence and Data Integration Platform Administrator to oversee BI, data integration, and analytics platforms in Hartford, CT. This role requires coordinating cross-functional teams, monitoring platform health, and ensuring SLA compliance.

The position emphasizes security, governance, and operations, with leadership responsibilities for offshore teams and production deployments. Salary and benefits reflect the Enterprise IT environment at Cognizant.