BI Data Analyst, Customer Success Insights

SimplePractice; United States; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision, life &dis

401(k) plan with company match

Flexible Time Off (FTO)

Mental health resources

Paid parental leave

Tuition reimbursement

Employee Resource Groups (ERGs)

Job summary

SimplePractice is seeking a skilled and analytical Business Intelligence Data Analyst to join our Customer Success team. You will turn data into insights to drive decisions, build dashboards, and support scale of customer success operations with strong SQL and BI tooling.

Ideal candidates have 6+ years in data analytics/BI, advanced SQL, and hands-on experience with Tableau, Looker, or Power BI, plus excellent communication skills for cross‑functional collaboration.

Qualifications

• A bachelor's degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Masters degree preferred).
• 6+ years of experience in a data analyst, business intelligence, or related role
• Advanced SQL skills and experience working with relational databases
• Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
• Strong analytical thinking and ability to distill complex data into clear insights
• Experience working with or supporting Customer Success, Customer Experience, or similar customer‑facing teams
• Excellent communication and stakeholder management skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Bonus Points: Familiarity with dbt, Snowflake, or cloud data warehouses

Responsibilities

• Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs)
• Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI)
• Translate business needs into analytical frameworks and actionable insights
• Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics
• Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data
• Ensure data accuracy, integrity, and consistency across reporting sources

Skills

Advanced SQL

BI reporting

Data storytelling

Analytical thinking

Education

Bachelor's degree in CS/IS/Data Science

Masters degree preferred

Tools

Tableau

Looker

Power BI

Job description

SimplePractice is seeking a skilled and analytical Business Intelligence Data Analyst to join our Customer Success team. You will turn data into insights to drive decisions, build dashboards, and support scale of customer success operations with strong SQL and BI tooling.

Ideal candidates have 6+ years in data analytics/BI, advanced SQL, and hands-on experience with Tableau, Looker, or Power BI, plus excellent communication skills for cross‑functional collaboration.