BHUC Team Leader

00 RHA Health Services, LLC; Burlington (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Payactiv

Discount program

Paid Time Off

Health Insurance

401(k) retirement savings

Wellbeing programs

Chronic disease management programs

CPR/first aid training

Job summary

RHA Health Services is seeking a BHUC Team Leader to oversee shift operations, coordinate behavioral health and substance use services, and supervise multidisciplinary staff across residential, school, workplace and community settings.

The role emphasizes crisis intervention, care coordination, and ensuring timely access to behavioral health crisis services while maintaining regulatory compliance and safety protocols.

Qualifications

• Graduate degree in human services with MH/DD/SA experience preferred
• License, certification, or registration as required by NC guidelines
• Experience with human services delivery systems in NC advantageous

Responsibilities

• Coordinate and monitor services per Person Centered Plan
• Supervise and direct multidisciplinary staff to deliver quality care
• Oversee shift operations and patient flow during crises
• Ensure regulatory compliance and accurate clinical documentation
• Coordinate intake, triage, and discharge to appropriate levels of care

Skills

General knowledge of human services

Valid driver’s license

Supervisory experience

EMR experience

Education

Master’s degree in human services

Bachelor’s degree in human services

Bachelor’s degree in any field with MH/DD/SA experience

Qualified Professional license/certification (CCAS/CCS)

Tools

EMR

Job description

We are hiring for:

BHUC Team Leader Type: Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

Serves as the primary contact and coordinator of services supporting individuals with Mental Health or Substance Use Issues in residential, school, workplace and community settings. Coordinates and monitors the array of services and supports identified in each person's Person Centered Plan. Supervises and directs the work of others to provide quality services.

The BHUC Team Leader is responsible for overseeing shift operations, ensuring timely access to behavioral health crisis services, and maintaining high standards of care. This combined role leads and supervises multidisciplinary staff, manages patient flow, and supports crisis stabilization efforts, including direct care delivery, assessments, crisis intervention, and therapeutic support. The Team Leader facilitates communication with external providers and internal departments, monitors clinical documentation for compliance with regulatory standards, and ensures adherence to safety protocols. They oversee patient intake, triage, care coordination, discharge coordination to appropriate levels of care, and shift handoffs to maintain continuity of care.

Requirements:

• May be required to be a Qualified Professional as defined by the service definition requirements . Qualified Professional is defined as an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; the QP function may be completed by a Certified Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS);


• or (b) a graduate of a college or university with a Master's degree in a human service field and has one year of full-time post‑graduate degree accumulated MH/DD/SA experience with the population served;


• or (c) a graduate of a college or university with a bachelor's degree in a human service field with two years of full‑time, post‑bachelor's degree accumulated MH/DD/SA experience with the population served; or


• or (d) A graduate of a college or university with a bachelor's degree in a field other than human services with four years of full‑time, post‑bachelor's degree accumulated MH/DD/SA experience with the population served. Must meet the education, experience, licensure/certification requirements specified by the service definition of the service being provided


• General working knowledge of the human services delivery system in North Carolina


• Valid driver's license, auto insurance,


• Employee supervisory experience preferred


• Experience with Electronic Medical Records (EMR) preferred

Pre‑employment screening:

• Complete criminal background


• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)


• Drug testing


• Education verification and other credentialing based on position requirements.


• Proof of employment history or references (if required)


• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

Benefits:

• Payactiv: early access to the money you've earned from hours you've already worked, before payday!


• Employee perks and discount program : to help you save money!


• Paid Time Off (full-time employees only)


• Health/Insurance (full-time employees only)


• 401(k) retirement savings program


• Wellbeing Programs: Physical, Emotional and Financial


• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)


• Training: Free CPR, first aid, and job-specific training opportunities


• *contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have