BHR Professional

TP; Malad City (ID); On-site; USD 3,200 - 4,700; Full time

Job summary

TP in Bengaluru is seeking a highly capable customer service professional to join our team. The role emphasizes handling inquiries, resolving issues, and delivering exceptional customer service across multiple channels.

The ideal candidate will possess strong communication skills, adapt to a fast-paced environment, and actively participate in training to enhance product knowledge and performance. This position is suited for a candidate comfortable working collaboratively with the team and

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Strong problem-solving and analytical skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with team members to achieve sales targets and improve performance.
• Develop and maintain knowledge of products and services.
• Identify and elevate complex issues to senior management when necessary.
• Participate in training programs to enhance skills and knowledge.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Organizational skills

Tools

Microsoft Office

Job description

We are looking for a highly skilled and experienced professional to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in the BPO/Call Centre industry, with excellent communication skills and a strong background in customer service.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with team members to achieve sales targets and improve performance.
• Develop and maintain knowledge of products and services.
• Identify and elevate complex issues to senior management when necessary.
• Participate in training programs to enhance skills and knowledge.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office and other software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.