BHI QI Training Specialist

LSU New Orleans; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of New Orleans seeks a Training Program Specialist to design, deliver, and continually improve training for public health informatics staff. You will collaborate with internal teams and external partners to identify learning needs and align activities with quality improvement goals.

Responsibilities include delivering workshops, building end-user resources, and evaluating training impact to support data modernization efforts and workforce development.

Qualifications

• Bachelor’s degree or equivalent with 3–6 years of experience designing and delivering training programs.
• Minimum 5 years designing and delivering training programs.
• Minimum 2 years developing online courses.

Responsibilities

• Designs, develops, and delivers training programs for staff capacity building.
• Collaborates with internal teams and external partners to align training with public health goals.
• Facilitates workshops, webinars, and learning collaboratives.
• Integrates QI frameworks with accreditation standards and program evaluation.
• Assesses EHR skills and develops training plans and resources.
• Reviews training evaluations and reports findings to improve execution.

Skills

Analytical skills

Organizational skills

Time management

Project management

Zoom

Teams

Microsoft Office (Outlook, Word, Power

Education

Bachelor’s degree or higher

Advanced degree (desired)

Tools

Zoom

Teams

Microsoft Office

Job description

Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department OPH-Bureau of Health Informatics

Job Summary

• The Designs, develops, and delivers training programs to build staff capacity for the Office of Public Health’s (OPH) Bureau of Health Informatics (BHI)
• Collaborates with internal teams and external partners to assess training needs and align Quality Improvement (QI) efforts with public health goals.
• Facilitates workshops, webinars, and learning collaboratives that support performance improvement, health equity, and population health outcomes.
• Integrates QI frameworks with public health accreditation standards, program evaluation, and data-driven decision-making.
• Develops and revises the Electronic Health Record (her) New User Training plan, competency assessment tools, and applicable resources to address key performance indicators identified.
• Delivers regularly scheduled trainings and develop training content..
• Develops end user surveys, training evaluations, and training reports to support data modernization activities and report on work plan deliverables.
• Recommends staff development opportunities that support the QI plan and reinforce quality measure deliverables.
• Participates in Continuous Quality Improvement activities, team projects and training interventions to support identified opportunities.
• Utilizes case studies, evidence based research, subject matter expertise, and technology to deliver the best learning experience to varying skill levels, adapting to accommodate audience, with the goal of reaching a baseline across all users.
• Reviews evaluations of training courses, objectives and accomplishments to report findings.
• Works with agency technology partners to transition applicable trainings / attestations to the agency learning solution (LSO).
• Assesses EHR skills of providers, clinical and clerical staff via system generated reports and surveys to recommend appropriate training and promote end-user success.
• Utilizes various learning modalities to ensure consistent quality, compliance to standards, and improving processes within the agency.
• Other tasks as assigned.

Required Qualifications

• Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience.
• Minimum 5 years professional experience designing and delivering training programs.
• Minimum 2 years professional experience developing and designing online courses.
• Excellent analytical skills, effective organizational and time management skills.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Zoom, Teams, and Microsoft Office, including but not limited to Outlook, Word, PowerPoint and Excel.

Desired

• Advanced degree.
• Minimum 6 years professional experience designing and delivering training programs.
• Minimum 3 years professional experience developing / designing online courses.
• Minimum 2 years professional experience working with Electronic Health Record (EHR) systems and training users on clinical applications.
• Relevant industry certifications.

Posting Close Date

This position will remain open until filled.

The University of New Orleans is an Aff… We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.