BFH PRAMS Phone Interviewer - Coordinator 1

LSU New Orleans; New Orleans (LA); On-site; USD 37,000 - 47,000; Full time

Job summary

LSU New Orleans, Department OPH-Bureau of Family Health, seeks a detail-oriented professional to support PRAMS phone operations in Louisiana. The role focuses on completing telephone interviews per CDC PRAMS protocol, performing data entry, and ensuring data quality across survey processes.

Responsibilities include batch management in PRAMS systems, training compliance, and assisting with mail processing, rewards tracking, and weekly reporting to the Statewide Surveillance Manager.

Qualifications

• Requires a Bachelor's degree or higher; or an Associate's degree plus 3 years of professional experience, or 6 years of professional work experience.
• Strong analytical and organizational skills; effective time management.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in Zoom, Teams, and Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Perform phone interview operations per CDC PRAMS protocol.
• Complete trainings mandated by Louisiana PRAMS and the CDC PRAMS protocol and guidance.
• Assure compliance in following the appropriate script to conduct telephone interviews.
• Assist in batch management in PRAMS data systems including survey data entry and logging.
• Conduct PRAMS data collection and perform data quality checks and corrections as needed.
• Assist in preparation and processing of outgoing/incoming mail for surveys.
• Meet data entry and interview quotas; assist in rewards tracking with logs.
• Assist with special projects and participate in weekly state surveillance meetings.

Skills

Analytical thinking

Time management

Attention to detail

Project management

Zoom

Microsoft Office

Outlook

Word

Excel

Education

Bachelor’s degree

Associate degree

Advanced degree

Tools

Zoom

Microsoft Teams

Outlook

Word

Excel

Job description

Department OPH-Bureau of Family Health

Job Summary

Job Description

• Performs all required phone interview operations activities as outlined in the CDC PRAMS protocol
• Performs any additional activities required to successfully complete phone operations as outlined in the CDC PRAMS protocol
• Completes all required trainings as mandated by Louisiana PRAMS and the CDC PRAMS protocol and guidance
• Assures compliance in following the appropriate script to conduct telephone interviews
• Assists in the management of all batch activities in PIDS, the PRAMS operations tracking software including survey data entry, new numbers entry and logging of received surveys
• Conducts PRAMS data collection, including conducting quality checks of data entered and make corrections as necessary
• Assists in the preparation of all out-going mail and process all incoming mail (completed surveys and returned mail)
• Meets staff data entry quotas, as well as interview call and completion quotas
• Searches for new numbers and enters numbers according to operational schedule
• Assists in the preparation and distribution of all rewards using systematic approach and detailed logs for tracking by batch, mom, and gift card number
• Informs the Statewide Surveillance Manager of PRAMS activities on a frequent basis through participation in weekly meetings
• Participates in CDC training visits, workshops and conferences as necessary
• Works with Data Systems Manager, PRAMS team, CDC, and other PRAMS states to develop strategies and solutions to problems and situations regarding data collection and management
• Maintains confidentiality and security of all data according to state and federal requirements and regulations
• Participates in community MCH events, such as local “Baby Showers”, to promote PRAMS and track community outreach events throughout the year
• Participates in internal staff, project, and professional development meetings and trainings as requested or assigned.
• Assists with special projects as necessary.
• Supports the coordination and management of Emergency Operations during activation and as needed between events.
• Other tasks as assigned.

QUALIFICATIONS

REQUIRED:

• Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience.
• Excellent analytical and critical thinking skills; effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Zoom, Teams, and Microsoft Office, including but not limited to Outlook, Word, and Excel.

DESIRED:

• Advanced degree.
• Minimum 1 year professional experience performing administrative functions within an office environment or health care field.
• Minimum 1 year professional experience conducting telephone interviews.
• Minimum 1 year professional experience with data entry.
• Relevant industry certifications.

SALARY:

37-47k

Posting Close Date

This position will remain open until filled.

As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.