Quality Program Support - Coordinator 3

LSU New Orleans; New Orleans (LA); On-site; USD 65,000 - 75,000; Full time

Job summary

LSU New Orleans seeks a Department Medicaid Support professional to provide program and project support for LDH Quality initiatives, including PUPP activities, data requests, and related reporting.

The role coordinates proposals, contracts, invoicing, data requests, and reports; collaborates with LDH leadership and other departments; manages multiple projects, maintains SOPs, dashboards, and timely updates on progress, issues, and deliverables.

Qualifications

• Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience.
• Minimum 3 years professional experience performing administrative functions within an office environment or health care field.
• Minimum 1 year professional experience providing project or program support, including coordinating assignments, deliverables, timelines, or stakeholder requests.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Provides program and project support for LDH quality initiatives, including PUPP related activities, non-PUPP data requests, and other Quality programs and priorities.
• Manage PUPP, including soliciting proposals from universities, contracts and invoicing, data requests, and related reporting.
• Coordinate Medicaid data requests related to Quality Improvement.
• Collaborate with LDH IRB and LDH Medicaid Business Analytics.
• Manage multiple strategic business projects and initiatives, fostering cross-functional collaboration.
• Coordinate projects, milestones, deliverables, and follow-up activities, reporting progress to Quality leadership.
• Support Quality leadership in strategic planning, priorities, and initiatives; ensure timely, high-quality completion.
• Maintain a centralized tracking mechanism for Quality projects and initiatives.
• Provide accurate updates on projects, data requests, results, challenges, and outstanding items weekly.
• Track and drive completion of key deliverables and follow up on outstanding items.

Skills

Analytical skills

Organizational skills

Time management

Attention to detail

Project management

Communication

Education

Bachelor’s degree

Associate’s degree + 3 years experience

6 years professional work experience

Advanced degree

Tools

Microsoft Office

Job description

Department Medicaid Support

Job Summary & Job Description

• Provides program and project support for the Louisiana Department of Health’s (LDH) Quality initiatives, including the Louisiana Public University Partnership Program (PUPP) related activities, non-PUPP data requests, and other Quality programs and priorities.
• Manage the Public University Partnership Program (PUPP), including coordinating solicitation of proposals from universities, contracts and invoicing, data requests, and related reporting.
• Coordinate Medicaid data requests related to Quality Improvement.
• Collaborate with the LDH Institutional Review Board and LDH Medicaid Business Analytics.
• Manages multiple strategic business projects and initiatives to achieve organizational objectives, fostering cross-functional collaboration with multiple departments.
• Coordinates projects, milestones, deliverables, and follow-up activities, reporting progress, issues, and accomplishments to Quality leadership as needed.
• Supports Quality leadership in developing and implementing strategic plans, priorities, and initiatives; anticipates key deliverables and proactively supports timely, high-quality completion.
• Maintains a centralized tracking mechanism for Quality projects and initiatives, ensuring information is current, updated regularly, and aligned with Louisiana Department of Health priorities.
• Supports Quality leadership by providing accurate and timely updates on projects, initiatives, data requests, results, challenges, and outstanding items on a weekly and ad-hoc basis.
• Tracks and helps drive completion of key deliverables and follows up on outstanding items to support strategic planning and operational priorities.
• Coordinates and responds to data and information requests from internal and external stakeholders, including requests that support Quality programs and initiatives.
• Gathers, organizes, analyzes, and summarizes information from meetings, stakeholders, and available data sources to produce useful reports and recommendations.
• Develops, updates, and maintains Quality section standard operating procedures and related documentation; supports compliance with LDH policies and applicable legal and regulatory guidelines.
• Prepares reports, trainings, presentations, dashboards, data summaries, and other materials as needed to support Quality leadership and program activities.
• Facilitates communication and coordination between Quality and other departments within the organization.
• Stays abreast of business processes, technology, and opportunities to automate, streamline, and modernize systems and workflows.
• Conducts and/or supports meetings and presentations to share information, findings, project updates, and results; documents and communicates outcomes and action items.
• Assists with event planning, program coordination, and other Quality activities as needed.
• Handles confidential information with discretion and maintains appropriate confidentiality of program, personnel, and organizational information.
• Other tasks as assigned.

QUALIFICATIONS

REQUIRED

• Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience.
• Minimum 3 years professional experience performing administrative functions within an office environment or health care field.
• Minimum 1 year professional experience providing project or program support, including coordinating assignments, deliverables, timelines, or stakeholder requests.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

DESIRED

• Advanced degree.
• Minimum 4 years professional experience performing administrative functions within an office environment or health care field.
• Minimum 2 years professional experience providing project or program support, including coordinating assignments, deliverables, timelines, or stakeholder requests.
• Minimum 1 year experience working with relevant internal LDH systems and/or enterprise business systems.
• Relevant industry certifications.

SALARY: 65-75k

Posting Close Date

This position will remain open until filled.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.