Beyond the Meter Customer Service Representative

Theuniversityunion; Schertz (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical Plans

10% 401K Match

Financial Incentives and Rewards

Wellness Program

Paid Vacation

Paid Holidays

Employee Development

Community Impact

Work-Life Balance

Job summary

GVEC is hiring a Beyond the Meter Customer Service Representative to help our heating/air conditioning, electrician and solar customers via phone, email and chat. You will be the first contact for pricing, products, services and scheduling, delivering empathy and prompt service to build loyalty.

The role emphasizes accurate information flow to technicians, timely support to customers, and cross-functional collaboration in a fast-growing environment.

Qualifications

• Proficient with computer and phone systems.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• Ability to work a 40-hour flexible schedule.
• Basic understanding of clerical accounting processes.

Responsibilities

• Deliver excellent customer experience with empathy when addressing problems and providing solutions.
• Process job orders and service tickets while prioritizing calls according to their urgency.
• Utilize effective and efficient communication with customers and other GVEC employees.
• Follow up with customers on estimates for service, financing tasks and other items.
• Receive and record information for all calls and provide technicians with vital information about jobs, obstacles and requirements.
• Monitor job progress and ensure timely assistance.
• Other tasks and responsibilities as assigned.

Skills

Computer proficiency

Phone system

Organizational skills

Multitasking

Active listening

Communication skills

Problem-solving

Integrity

Tools

Service Titan

Job description

Beyond the Meter Customer Service Representative

Contact information

• Base Pay $19.00 / Hour
• Employee Type Full Time

• Name Kaitlyn Ward

Office Location

908 Curtiss Avenue

What We Are Looking For

GVEC is looking to hire you for the position of Beyond the Meter Customer Service Representative to deliver the unexpected with a willingness to continuously develop yourself, your department and our organization. As a Beyond the Meter Customer Service Representative, you will help with serving our heating/air conditioning, electrician and solar customers via phone, email and chat. Our CSRs are the first point of customer contact for general inquiries about pricing, products, services and scheduling. Our team builds and maintains effective business relationships by providing prompt and accurate service to promote customer loyalty.

Your Pay

The minimum starting pay for this role is $19.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually. Pay will be determined by skills, qualifications and experience.

How You’ll Help

• Deliver excellent customer experience with empathy when addressing problems and providing solutions
• Process job orders and service tickets while prioritizing calls according to their urgency
• Utilize effective and efficient communication with customers and other GVEC employees
• Follow up with customers on estimates for service, financing tasks and other items
• Receive and record information for all calls and provide technicians with vital information about jobs, obstacles and requirements
• Monitor job progress and ensure timely assistance
• Other tasks and responsibilities as assigned

Experience/Skills You’ll Need

• High proficiency using a computer and integrated phone system
• Outstanding organizational skills and multitasking abilities
• Active listener with exceptional communication skills
• Basic understanding of clerical level accounting processes
• Ability to work a 40-hour, flexible work week schedule
• Excellent verbal and written communication skills with the ability to convey information clearly and confidently
• Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
• Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
• Self-motivated with a strong work ethic
• Able to work independently with an impeccable sense of integrity

Preferred Experience/Skills

• 1+ years of experience as a customer service representative or similar position
• Knowledge of HVAC and electrical products and services
• Experience with Service Titan

Our Purpose and Culture

GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.

We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole.

• Medical Plans
• 10% 401K Match
• Financial Incentives and Rewards
• Wellness Program
• Paid Vacation
• Paid Holidays
• Employee Development
• Community Impact
• Work-Life Balance

Application Deadline: September 16, 2026