Beverage Supervisor

Caesars Entertainment; Baltimore (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading company in the entertainment sector is seeking a Beverage Team Supervisor to ensure excellent customer service and operational efficiency. The role involves overseeing team performance, conducting training, and maintaining high standards of service. Competitive compensation of $50,000 to $55,000 annually, along with comprehensive benefits, is offered.

Benefits

PTO

401(k)

Medical, Dental, Vision, Life & Disability Insurance

Qualifications

• Must be 21 years of age or older.
• Two years supervisory experience preferred.
• Must be computer literate.

Responsibilities

• Uphold customer service and safety standards.
• Provide training and conduct evaluations.
• Manage staffing levels and payroll functions.

Skills

Communication

Supervisory Skills

Customer Service

Education

High School diploma or equivalent

Job description

ESSENTIAL DUITIES AND RESPONSIBILITIES:

• Uphold all standards set forth by the Company with regards to customer service, customer satisfaction, cleanliness, and safety
• Ensure all productivity goals set by the department are being met on each shift
• Provide the proper training to each employee and conduct follow up sessions to ensure training is effective
• Schedule appropriately according to business levels to minimize costs and maximize service
• Perform end of shift functions such as payroll, ordering, scheduling, recaps, etc.
• Issue performance evaluations, positive and corrective feedback, disciplinary action, etc.
• Keep great employer/employee relationships and keep the lines of communication open
• Interview, select and train new Beverage Team Members.
• Adjust rates of pay and hours of work
• Direct the work of Team Members, recognize accomplishments, perform evaluations and ensure productivity and efficiency of their work
• Handle Beverage Team Member complaints, discipline as necessary, and provide for safety and security by monitoring or implementing legal compliance matters
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be 21 years of age or older
• Must have excellent written and verbal communication skills
• Ability to speak, read, write and understand English
• Must be computer literate
• High School diploma or equivalent
• Two years supervisory experience preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Dexterity to utilize tools
• Ability to move quickly
• Subject to bright lights
• Ability to sit, stand climb stairs and/or walk for long periods of time
• Work in hot or cold temperatures, confined spaces, dusty environment
• Constant guest and team member contact
• Ability to reach, bend, stoop, twist, hear, type, and tolerate high noise areas
• Work in outdoor weather conditions (hot/cold)
• Work in second-hand smoke environment
• Push/Pull up to 100 pounds and lift up to 50 pounds
• Accurate money/chip handling

COMPENSATION & BENEFITS:

• $50,000 to $55,000
• Bi-Weekly Pay Dates
• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance