Beverage Services Supervisor FT (Blue Oak)

Table Mountain Casino Inc.; Friant (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Table Mountain Casino Inc. in California is seeking a Beverage Services Supervisor to oversee Food and Beverage staff in the assigned bar/venue. You will ensure guest service standards, lead the team, and maintain cleanliness and appearance.

Responsibilities include training supervision, scheduling, coaching, resolving guest concerns, and ensuring policies are followed; must be able to work nights, weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Two years of supervisory or management experience in bar services.
• Three years of cash-handling and guest service experience.

Responsibilities

• Ensure Food and Beverage services align with direction from Beverage Services Manager and standards.
• Assist in monitoring training of personnel on service sequences and guest service standards.
• Ensure policies and regulations are followed and be visible on the floor during shifts.
• Assist with work and break scheduling and team member evaluations.
• Mentor and coach team members to support career development.
• Meet guests to resolve concerns in line with standards and procedures.

Skills

Leadership

Guest service

Communication

Education

High school diploma or equivalent

Job description

Purpose of Position:

Supervises Food and Beverage personnel in assigned food venue or area. Assist management to ensure guest service needs are identified and deploys resources for excellent guest service. Supervise Blue Oak Bar Services.

Job Responsibilities and Duties:

• Ensure that Food and Beverage services are in accordance with direction given by the Beverage Services Manager, Casino Service Standards and performance objectives, including cleanliness and appearance of assigned restaurant area(s).
• Assist Restaurant Services Manager in monitoring training of all personnel including sequence of service, ServSafe and guest service standards. Make tools available to team members so they can effectively perform the necessary job duties.
• Ensures that Casino, Food and Beverage operational Policies, Procedures, and regulations are followed.
• Responsible to be visible in the outlets and on the beverage/Casino floor thorough out the shift.
• Assist the Beverage Services Manager in providing work and break schedules and Team Member evaluations.
• Assist with progression of Team Member career development plans through mentoring and coaching.
• Meet with guests to resolve concerns in accordance with guest service standards and procedures.
• Excellent leadership, interpersonal skills, communication (verbal and written), and decision-making skills required.
• Must be able to work Nights, Weekends and Holidays

Additional Responsibilities:

• Perform other duties as assigned.

Education/Experience:

• High school diploma or equivalent is required, unless otherwise waived by Human Resources Management.
• Two(2) years of supervisory or management experience in Bar services required.
• Three (3) years of cash-handling and guest service experience required.