Beverage Services Supervisor FT (Blue Oak)

Table Mountain Casino Inc.; California, Northern (MO, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Table Mountain Casino Inc. seeks a Food and Beverage supervisor to lead bar services and guest-facing teams. You will ensure service aligns with standards, monitor training, and support scheduling while remaining visible on the casino floor to coach staff.

The role requires leadership, strong guest service skills, and experience in cash handling and supervisory responsibilities, working nights, weekends and holidays as needed.

Qualifications

• High school diploma or equivalent required.
• Two years supervisory or management experience in Bar services.
• Three years of cash-handling and guest service experience required.

Responsibilities

• Oversee Food and Beverage personnel in the assigned venue to ensure guest service needs are met.
• Ensure service aligns with Beverage Services Manager directions and standard policies.
• Monitor training and provide tools for team members to perform duties effectively.
• Be visible in outlets and on the floor during shifts and assist with scheduling and evaluations.
• Resolve guest concerns per guest service standards and mentor career development.

Skills

Leadership

Interpersonal skills

Communication (verbal and written)

Decision-making

Guest service

Cash handling

Education

High school diploma or equivalent

Job description

Purpose of Position:

Supervises Food and Beverage personnel in assigned food venue or area. Assist management to ensure guest service needs are identified and deploys resources for excellent guest service. Supervise Blue Oak Bar Services.

Job Responsibilities and Duties:

• Ensure that Food and Beverage services are in accordance with direction given by the Beverage Services Manager, Casino Service Standards and performance objectives, including cleanliness and appearance of assigned restaurant area(s).
• Assist Restaurant Services Manager in monitoring training of all personnel including sequence of service, ServSafe and guest service standards. Make tools available to team members so they can effectively perform the necessary job duties.
• Ensures that Casino, Food and Beverage operational Policies, Procedures, and regulations are followed.
• Responsible to be visible in the outlets and on the beverage/Casino floor thorough out the shift.
• Assist the Beverage Services Manager in providing work and break schedules and Team Member evaluations.
• Assist with progression of Team Member career development plans through mentoring and coaching.
• Meet with guests to resolve concerns in accordance with guest service standards and procedures.
• Excellent leadership, interpersonal skills, communication (verbal and written), and decision-making skills required.
• Must be able to work Nights, Weekends and Holidays

Additional Responsibilities:

• Perform other duties as assigned.

Education/Experience:

• High school diploma or equivalent is required, unless otherwise waived by Human Resources Management.
• Two(2) years of supervisory or management experience in Bar services required.
• Three (3) years of cash-handling and guest service experience required.