Beverage Server - Part Time (Day and Night Shifts)

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 14,000 - 19,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ is seeking a guest-facing team member to provide exceptional hospitality in a fast-paced casino setting. The role handles beverage service, answers menu questions, records sales in the POS, and ensures accurate guest payments while maintaining a professional appearance. The position pays $12.15 per hour plus tips.

Closing date is October 6, 2026 at 4:00 PM. Prior hospitality experience and the ability to learn and comply with certifications are

Qualifications

• Experience in fast-paced, high-volume bar/restaurant or nightclub preferred.
• Knowledge of beverage/menu offerings preferred.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly, and professional service to casino guests while communicating clearly.
• Accurately records all sales in this POS system.
• Ensures and collects appropriate guest payment for beverage service.
• Maintains a professional and tidy appearance at all times.
• Educate guests on new technologies on the floor
• Sell in a fast-paced environment using a variety of sales tactics.
• Builds and maintains knowledge of food and beverage offerings to answer questions accurately.
• Maintains a dependable attendance record.

Skills

Guest service

Upselling

Communication

POS knowledge

Education

High School Diploma or equivalent

Tools

POS system

Job description

Closing Date: October 6, 2026, at 4:00 PM

Pay Rate: $12.15 per hour plus tips This position provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly, and professional service to casino guests while communicating in a clear and concise manner.
• Accurately records all sales in this POS system.
• Ensures and collects appropriate guest payment for beverage service.
• Maintains a professional and tidy appearance at all times.
• Communicates in a positive, respectful manner to both internal and external guests.
• Educate guests on new technologies on the floor
• Sell in a fast-paced environment using a variety of sales tactics.
• Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned

Closing Date: October 6, 2026, at 4:00 PM

Pay Rate: $12.15 per hour plus tips This position provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly, and professional service to casino guests while communicating in a clear and concise manner.
• Accurately records all sales in this POS system.
• Ensures and collects appropriate guest payment for beverage service.
• Maintains a professional and tidy appearance at all times.
• Communicates in a positive, respectful manner to both internal and external guests.
• Educate guests on new technologies on the floor
• Sell in a fast-paced environment using a variety of sales tactics.
• Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned

Key Success Factors

We Look For The Following In Every Team Member

• Shows Heart – Brings authenticity and care to their work. Interacts respectfully with guests, leaders and fellow team members.
• Hospitality Focused – Delivers personalized, thoughtful, anticipatory service.
• Professionalism – Demonstrates accountability, dependability, and a commitment to excellence. Takes ownership of responsibilities, meets commitments, and conducts themselves in a manner that reflects organizational values and standards.
• Growth Mindset – Approaches new tasks and situations with curiosity, seeking to understand and learn. Adapts to challenges while partnering on creative solutions.

Role-Specific Requirement And Qualifications

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood‑Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self‑starter with the ability to follow‑up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in‑depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.