Players Club Representative - FT

Chicken-Ranch-Casino; Jamestown (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Chicken-Ranch-Casino in Jamestown, NY is seeking a friendly Players Club Representative to welcome guests, explain the Players Club benefits, and assist with promotions and events. You will enter guests into the tracking system, support on-site promotions, handle guest questions, and maintain accurate documentation while ensuring excellent service and ethical conduct.

The role requires strong communication, teamwork, and problem-solving, with a focus on delivering a positive, cluck-tastic guest

Qualifications

• Must be at least 18 years of age.
• Proficient in Windows and Microsoft Office.
• 1+ years’ experience in a Guest Service position.
• Bilingual is a plus.

Responsibilities

• Meet and greet Guests and enter new Guests into the player tracking system.
• Explain the benefits of the Players Club program to Guests.
• Assist Guests with questions and promotions.
• Handle routine Guest complaints and incidents professionally.
• Maintain documentation for procedures and inventory management.

Skills

Guest service

Active listening

Communication

Problem-solving

Teamwork

Data entry

Multitasking

Tools

Microsoft Office

Job description

Players Club RepresentativePosition SummaryAs a Team Member of the Players Club team, the Players Club Representative is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Players Club Representative is responsible for acting as a Guest Service ambassador for the Casino while enhancing the Guest's experience and assisting Guests with questions regarding promotions, player programs, and gaming.Position FunctionsEssential Functions• Meet and greet all Guests and complete all necessary steps when entering new Guests into the player tracking system.• Build Guest relations throughout every shift by talking with Guests, making them feel welcome and comfortable, and inviting them back.• Explain the benefits of the Players Club program to new and existing Guests.• Answer telephones and assist Guests with questions.• Adhere to regulatory, departmental, and organizational policies in an ethical manner and empower and require others to do the same.• Assist with the implementation of on-site promotions and events.• Accurately and efficiently performs data entry tasks associated with Players Club policies.• Communicate details of promotions, mailers, and other offers with all departments.• Register Guests for promotions, collect tickets for promotions/events, and prepare participation reports as required.• Make announcements throughout the shift, promoting Casino promotions.• Take photos of promotion and jackpot winners as necessary.• Maintain documentation for procedures, processes, and inventory management.• Handle routine Guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel.• Report Guest concerns to management in a timely manner.• Resolve all situations in a manner that maintains positive Guest relationships.• Aide Guests and Team Members as required while ensuring that all policies and procedures are strictly followed.• Craft compelling narratives and adapt messaging to diverse audiences.• Assist Guests experiencing difficulties with machines, amenities, and questions/concerns.• Communicate all CRCR amenities and events to Guests.• Other duties as assigned.Skills• Strong listening and communication skills.• Problem-solving and critical thinking.• Must be able to work independently and maintain a high level of performance.• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.• Demonstrates a flock mentality, focused on teamwork and collaboration with others.• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.• Driven to exceed expectations while remaining accountable and fair.• Ability to “Bawk” the chicken dance song.QualificationsMinimum requirements:• Must be at least 18 years of age.• Proficient in Windows and Microsoft Office Suite.Preferred qualifications:• 1+ years’ experience in a Guest Service position.• Bilingual is a plus.• Willingness to travel or attend events as necessary.DisclaimerThis document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.