Beverage Server - Ebony Horse Service Bar - Steady Extra (Planet Hollywood LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking a Beverage Server/Cocktails to ensure guest satisfaction by delivering beverages with efficient, friendly service. You will greet guests, take orders, coordinate with bartenders, and maintain a clean, well-stocked station while promoting casino events and guest engagement.

The role requires 21+ years of age, 1+ year of high-volume cocktail experience, and strong customer service and communication skills.

Qualifications

• Must be 21 years or older.
• One-year high-volume cocktail experience.
• Minimum one-year customer service experience focused on direct guest service.
• Excellent customer service and communication skills.
• Professional and friendly conversation with guests.
• Able to work any day of the week and flexible shifts.
• Team player and able to work with coworkers.
• Knowledge of tray service and cocktail ingredients.
• Schedule flexibility including nights, weekends, holidays, and overtime.

Responsibilities

• Greet and welcome all guests in a pleasant and professional manner.
• Provide timely cocktail service in a friendly and courteous manner.
• Keep assigned areas clean and free of glasses and bottles.
• Respond to and resolve guest complaints.
• Be knowledgeable about property events and attractions.
• Stock and manage side work at the station (coffee, glasses, sugar, etc.).
• Provide fast, courteous beverage service (20 minutes or less).
• Take drink orders, coordinate with bartender, assist in drink preparation.

Skills

Customer service

Communication

Teamwork

Professional appearance

Conversation skills

Flexibility

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

How You Will Create the Extraordinary

• Greetsandwelcomesall guests in a pleasant and professional manner.
• Providestimelycocktail service in a friendly and courteous manner.
• Keeps assigned areas clean and empty of glasses and bottles.
• Constantlylookingfor service opportunities.
• Responds to andresolvesguest complaints.
• Answers guest questions and is knowledgeable about property events and attractions.
• Performs all side work at assigned station, suchas,stocking coffee, glasses, sugar,creamand coffee dispenser.
• Provides fast (20 minutes or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
• Takes drink orders, communicates with bartender,assistsin the preparation ofdrinksand presents drinks to guests
• Maintains clean and stocked workstation
• Handles money according to procedure
• Monitors guest consumption of alcohol andinterveneas needed according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Works closely withTotalRewards Center to promote new card sign up programs.
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Meets the attendance guidelines of the job and adheres to regulatory,departmentaland company policies.

What You Will Need

• Must be a minimum of 21 years of age or older.
• One-yearprevioushigh volume cocktail experience.
• Minimumof one-year customer service experience ina previousposition, where the primary job duty is direct customer service, isrequired.
• Mustpossessexcellent customer service and communication skills.
• Must be able toinitiateand engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachablein order toengage in conversation.
• Must be able to work any day of the week andscheduledshift.
• Must be able to got alongwith co-workers and work as a team.
• Must present a well-groomed appearance.
• Work requires knowledge of tray service and cocktail ingredients.
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

ADDITIONAL REQUIREMENTS

• Alcohol Awareness Card

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88754
• Job Category Food and Beverage & Culinary