BEVERAGE SERVER-BARTENDER

ViziRecruiter,LLC.; Bangor, Northern (ME, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

PENN Entertainment is seeking an energetic Beverage Server to deliver fast, friendly service to casino guests. You will prepare and pour drinks, handle cash, and maintain a clean workstation in a busy environment.

You must be 21+, have a high school diploma or equivalent, and speak English. Excellent customer service, solid cash handling, and knowledge of cocktail ingredients are required. The role includes nights, weekends, and holidays and adherence to safety guidelines and company policies.

Qualifications

• Requires excellent customer service and communication skills.
• Must be able to read, write, understand, and speak English.
• Cash handling and ability to count money accurately.
• Knowledge of cocktail ingredients and proper mixing/pouring techniques.
• Ability to work a schedule including nights, weekends, holidays, and overtime as needed.

Responsibilities

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Provides fast, friendly, professional beverage service to casino guests and beverage servers; tailors service to guest needs and maintains pace of service

Skills

Excellent customer service/communic

Read/write/speak English

Cash handling

Cocktail knowledge

Work fast-paced

Attention to appearance

Education

High school diploma or equivalent

Tools

POS system

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)
• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
• Slices and pits fruit as required
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines

Requirements

• Must be 21 years of age
• High school diploma or equivalent
• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Count money and change correctly
• Knows cocktail ingredients and proper mixing and pouring techniques
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy.
• Must be physically mobile with reasonable accommodation
• Must be able to respond to visual and oral cues
• Able to work in constricting areas
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces