Beverage Server

Churchill Downs Incorporated; Greenville (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Churchill Downs Incorporated is seeking a beverage server for its Greenville, MS casino. You will provide beverage service to guests with efficiency, courtesy and high standards of guest satisfaction.

Responsibilities include taking orders, delivering drinks, maintaining a clean service area, and assisting colleagues with opening/closing duties while upholding grooming and appearance standards in a fast-paced casino setting.

Qualifications

• Ability to read, analyze and interpret common documentation.
• Respond to inquiries or complaints from staff, regulatory agencies or guests.
• Write and present information to management in a reasonable manner.
• Define problems, collect data, establish facts and draw conclusions.
• Interpret a variety of instructions and variables.

Responsibilities

• Provide prompt, efficient and courteous beverage service to casino guests.
• Take and fill beverage orders and assist in maintaining a clean gaming area.
• Monitor guest needs and ensure prompt beverage fulfillment.
• Assist other beverage staff with opening/closing duties and side work.
• Maintain professional grooming and appearance per policy.
• Clean debris from guests' gaming area and keep wells stocked and sanitary.
• Refill beverage supplies at all service stations.
• Request identification from guests when age is in question.
• Order beverages from bartender via proper call order.
• Stay informed on department knowledge and promotions.

Skills

Customer service

Reading & interpretation

Communication

Problem solving

Data gathering

Education

High school diploma or equivalent

Job description

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At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth.

JOB SUMMARY

Responsible for providing beverage service to all casino guests in an efficient, courteous and professional manner displaying a high standard of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide prompt, efficient and courteous service to casino guests.
• Performs necessary tasks to service guests, i.e., taking and filling all beverage orders and assisting in maintaining guests gaming area in a clean and neat manner.
• Monitors guests’ needs on a continual basis ensuring all beverage requests are promptly filled.
• Assist other beverage personnel with maintenance (side work, opening/closing duties) as necessary.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Cleans unwanted debris from the guests gaming area such as bottles, cups or glasses, paper and empties ashtrays.
• Helps refill beverage supplies at all service stations.
• Requests identification from guests when legal age is a question.
• Utilizes proper call order when ordering beverages from bartender in a courteous manner.
• Helps keep service wells stocked, clean and sanitary.
• Stays current on department and property knowledge and promotions.

REQUIRED SKILLS AND ABILITIES

Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time.

EDUCATION AND EXPERIENCE

High school diploma or equivalent

Prior experience preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Office/Casino environment; Must be able to tolerate casino related environmental factors including but not limited to second hand smoke, excessive noise levels and stress related to serving customers in a high pressure fast paced environment.

The work environment consists of very demanding surroundings with a high noise level.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.