Beverage Server

Harlow's Casino Resort & Spa; Greenville (MS); On-site; USD 25,000 - 30,000; Full time

Job summary

Harlow's Casino Resort & Spa in Greenville, MS, is looking for a Beverage Server responsible for providing beverage service to casino guests with a high standard of guest service. This role requires effective communication, the ability to handle a fast-paced environment, and a commitment to cleanliness and guest satisfaction.

The successful candidate will have a high school diploma or equivalent, with a strong customer service orientation. Prior experience in a similar role is preferred but not mandatory.

Qualifications

• Ability to read, analyze, and interpret common documentation.
• Ability to respond to common inquiries or complaints.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide prompt, efficient and courteous service to casino guests.
• Assist in maintaining guests' gaming area clean.
• Monitor guests’ needs and ensure beverage requests are fulfilled.

Skills

Customer service

Ability to communicate

Problem-solving

Education

High school diploma or equivalent

Job description

Title

Beverage Server

Requisition ID

2439

Location

Greenville, MS, 38701

Property

Harlow's Casino Resort & Spa

Job Summary

Responsible for providing beverage service to all casino guests in an efficient, courteous and professional manner displaying a high standard of guest service.

Essential Duties And Responsibilities

• Provide prompt, efficient and courteous service to casino guests.
• Perform necessary tasks to service guests, taking and filling all beverage orders and assisting in maintaining guests' gaming area in a clean and neat manner.
• Monitor guests’ needs on a continual basis ensuring all beverage requests are promptly filled.
• Assist other beverage personnel with maintenance (side work, opening/closing duties) as necessary.
• Maintain professional grooming and appearance and act as a role model according to established grooming and appearance policy.
• Clean unwanted debris from the guests gaming area such as bottles, cups or glasses, paper and empty ashtrays.
• Help refill beverage supplies at all service stations.
• Request identification from guests when legal age is a question.
• Utilize proper call order when ordering beverages from bartender in a courteous manner.
• Help keep service wells stocked, clean and sanitary.
• Stay current on department and property knowledge and promotions.

Required Skills And Abilities

Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time.

Education And Experience

High school diploma or equivalent.

Prior Experience Preferred

Preferred but not required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Office/Casino environment; must be able to tolerate casino related environmental factors including second hand smoke, excessive noise levels and stress related to serving customers in a high pressure fast paced environment. The work environment consists of very demanding surroundings with a high noise level.