Manager Food and Beverage

Churchill Downs Incorporated; Greenville (MS); On-site; USD 65,000 - 90,000; Full time

Job summary

Churchill Downs Incorporated in Greenville, MS is seeking a Food and Beverage Manager to oversee all F&B outlets on the casino property, including restaurants, bars, lounges, and banquets. You will drive guest satisfaction, manage budgets, and ensure compliance with health, safety, and gaming regulations.

Lead and mentor staff, optimize operations, and collaborate with culinary, marketing, and events teams to design menus and promotions.

Qualifications

• Leadership and team management in high-volume hospitality.
• Guest service excellence and VIP handling.
• Financial acumen with budgeting and forecasting.
• Operational expertise across restaurants, bars, lounges, and banquets.
• Regulatory compliance including health, safety, liquor, and gaming.
• Problem-solving and decision-making under pressure.
• Communication and collaboration across departments.
• Technology proficiency with POS and inventory systems.

Responsibilities

• Lead and manage daily operations for all F&B outlets on property.
• Supervise, train, schedule, and mentor front-of-house and back-of-house staff.
• Ensure consistent delivery of exceptional guest service across all F&B areas.
• Monitor food and beverage quality, presentation, and service standards.
• Analyze financial reports to manage labor costs, food costs, and the overall department budget.
• Maintain compliance with health, safety, liquor, and gaming regulations.
• Collaborate with culinary, marketing, and events teams on menus and promotions.
• Oversee inventory management, vendor relations, ordering, and cost controls.
• Handle guest complaints and service recovery professionally.
• Drive team engagement and operational efficiency through leadership.

Job description

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At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth.

JOB SUMMARY

The Food and Beverage Manager is responsible for overseeing the daily operations of all food and beverage outlets within the casino property, including restaurants, bars, lounges, and banquet services. This role ensures the delivery of high-quality guest experiences while achieving operational efficiency, profitability, and compliance with health, safety, and gaming regulations.

The F&B Manager provides leadership and direction to outlet supervisors and staff, manages inventory and budgets, develops service standards, and implements policies that enhance customer satisfaction and team performance. Success in this role requires strong leadership, attention to detail, and a deep understanding of hospitality operations in a fast-paced, high-volume casino environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead and manage daily operations for all F&B outlets on property

Supervise, train, schedule, and mentor front-of-house and back-of-house staff

Ensure consistent delivery of exceptional guest service across all F&B areas

Monitor food and beverage quality, presentation, and service standards

Analyze financial reports to manage labor costs, food costs, and overall department budget

Maintain compliance with all health, safety, liquor, and gaming regulations

Collaborate with culinary, marketing, and events teams on menu design, promotions, and special events

Oversee inventory management, vendor relations, ordering, and cost controls

Handle guest complaints and service recovery in a professional and timely manner

Drive team engagement, service excellence, and operational efficiency through leadership and accountability

REQUIRED SKILL AND ABILITIES

Leadership & Team Management: Proven ability to lead, coach, and manage a diverse team in a high-volume hospitality setting. Able to foster teamwork, accountability, and a service-focused culture.

Guest Service Excellence: Passionate about delivering exceptional guest experiences. Skilled in handling guest concerns with professionalism and poise, including VIP and high-profile clientele.

Financial Acumen: Solid understanding of financial management, including budgeting, forecasting, labor control, and cost analysis. Able to drive profitability while maintaining quality service.

Operational Expertise: Deep knowledge of food and beverage operations, including restaurants, bars, banquets, and lounges. Familiar with POS systems, inventory control, and ordering procedures.

Regulatory Compliance: Knowledgeable of health and safety standards, food handling requirements, liquor laws, and gaming regulations. Committed to maintaining a clean, compliant, and secure environment.

Problem-Solving: Strong decision-making skills with the ability to think quickly and resolve issues in a fast-paced, high-pressure environment.

Communication & Collaboration: Excellent interpersonal and communication skills. Able to interact effectively with staff, guests, vendors, and senior leadership. Comfortable collaborating across departments to support casino-wide initiatives and events.

Technology Proficiency: Proficient in Microsoft Office (Excel, Word, Outlook) and experienced with POS and inventory systems.

EDUCATION AND EXPERIENCE

High school diploma or GED required; Associate’s or Bachelor’s degree in Hospitality or related field preferred

3-5 years of food and beverage management experience in a casino, resort, or high-volume setting

Proven ability to lead large teams in a fast-paced, customer-facing environment

Strong financial acumen with experience in budgeting, forecasting, and cost control

In-depth knowledge of food safety, alcohol service laws, and gaming regulations

Excellent communication, leadership, and problem-solving skills

Must be able to obtain and maintain applicable licenses (e.g., food handler, alcohol service, gaming card)

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Ability to stand and walk for extended periods of time (8-10 hours or more per shift)

Frequent walking, bending, stooping, reaching, and lifting

Ability to lift, carry, and transport supplies, food trays, and equipment up to 25-50 lbs

Manual dexterity to operate POS systems, office equipment, and handle food/beverage service items

Clear vision and hearing to monitor guest areas, communicate with staff, and observe service standards

Ability to work in a fast-paced environment with frequent movement between outlets, kitchens, and event spaces

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.