Beverage Operations Lead - Guest Service

Hard Rock Hotel Cancun; Town of Florida (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Hard Rock Hotel Cancun seeks an Assistant Manager for the Beverage Management Department in New York. This full-time position involves ensuring customer satisfaction, financial goal achievement, and supervising restaurant details. Ideal candidates hold an Associate or Bachelor's degree with 2-4 years of supervisory experience. Strong communication skills, flexibility, and proficiency in Excel, PowerPoint, and Word are essential. A fast-paced environment awaits, with work on the casino floor during nights and weekends.

Qualifications

• Two to four years of restaurant supervisory experience required.
• Must be able to work nights, weekends, and holidays.
• Must communicate effectively in English.

Responsibilities

• Assist in the Beverage Management Department according to established standards.
• Ensure maximum customer service and satisfaction while achieving financial goals.
• Handle guest issues and promote positive employee relations.

Skills

Customer service

Communication skills

Team-oriented

Computer literacy

Problem-solving

Education

Associate/Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

Hard Rock Hotel Cancun seeks an Assistant Manager for the Beverage Management Department in New York. This full-time position involves ensuring customer satisfaction, financial goal achievement, and supervising restaurant details. Ideal candidates hold an Associate or Bachelor's degree with 2-4 years of supervisory experience. Strong communication skills, flexibility, and proficiency in Excel, PowerPoint, and Word are essential. A fast-paced environment awaits, with work on the casino floor during nights and weekends.