Beverage Equipment Field Tech: Install, Maintain & Restore

Farmer Brothers

North Billerica (MA)

On-site

USD 65,000 - 85,000

Full time

2 days ago

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Job summary

Farmer Brothers is seeking a Beverage Equipment Field Service Specialist to install, maintain, and restore commercial tea and coffee brewing systems within a defined territory. You will own the customer experience, document every service, and manage parts to keep customers running.

A typical day starts at 7:30 am and ends around 4:30 pm, with travel within a 100‑mile radius and periodic regional travel. You will handle emergencies and preventive maintenance, documenting work and securing

Qualifications

Responsibilities

Install, repair, remove, and commission coffee and other beverage dispensing equipment across a designated territory.
Perform scheduled and unscheduled work: emergency responses, preventative maintenance, site surveys, and new system installations.
Participate in an after-hours/weekend on-call rotation.
Track and replenish spare parts in line with company guidelines.
Complete all service documentation accurately, including call closures, detailed work notes, invoicing details, and required customer signatures.
Plan, schedule, and execute installation projects in collaboration with the team.
Communicate clearly and promptly with customers and internal partners; share customer requests and feedback with management.
Meet service level agreements for customer programs while prioritizing tasks to hit expectations and timelines.