Beverage Assistant Manager

Coeur d'Alene Casino Resort Hotel; Worley (ID); Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

Coeur d'Alene Casino Resort Hotel in Worley, Idaho seeks a Beverage Assistant Manager to oversee daily beverage operations across Night Hawk, Wolf Den, Twisted Earth, Events bars, and Gaming Floor services. You will work with the Beverage Manager to uphold policies and standards, supervise training, and ensure compliant service of alcohol to guests.

The role requires bartending and management experience, strong customer service, and knowledge of mixology.

Qualifications

• Two years of bartending experience required.
• Two years of management experience required.
• Previous customer service experience required.
• Tips Card or Alcohol ServSafe Certificate preferred.
• ServSafe Food certification preferred.
• Advanced knowledge of mixology.
• Strong verbal and written communication skills.

Responsabilités

• Supervise venues by organizing training, directing staff, and evaluating performance.
• Check IDs for guests under 30 and enforce liquor laws.
• Oversee staff when managers are off duty and monitor incidents.
• Maintain itemized par levels and monthly inventory counts.
• Create and update cocktails menus with lead bartenders.
• Ensure timely service and handle customer complaints appropriately.
• Schedule staffing and adjust shifts per business needs.
• Accurately process tickets in the POS system and keep areas clean.

Connaissances

Bartending experience

Management experience

Customer service

Mixology knowledge

Verbal communication

Conflict resolution

Multi-tasking

Formation

High school diploma or equivalent

Outils

POS system

Description du poste

SUMMARY:The Beverage Assistant Manager is responsible for the daily beverage operations within casino. This includes Night Hawk, Wolf Den, Twisted Earth, Events bars, and Gaming Floor beverage services. Working with the Beverage Manager and Area Food Managers to develop and uphold all alcohol beverage policies, procedures and operational standards for the CCRH.RESPONSIBILITIES:Supervise venues by organizing and directing worker training programs, resolving personnel problems, creating schedules, disciplining employees as needed, and evaluating employee performance.Check for proper identification on all guests that appear under the age of 30 attempting to purchase alcohol in accordance with all applicable local, county, and state liquor laws.Oversee Food and Beverage staff when Area Food and Beverage Managers and other Venue Food and Beverage Managers are off duty.Ensure alcohol is being properly secured during non-operational hours in accordance with all applicable local, county, and state liquor laws.Maintain itemized par levels, count inventory monthly, and assist other leads and managers when needed.Order product from vendors when needed.Monitor customers and discontinue alcohol service when a guest(s) appear to be intoxicated.Handle customer complaints in an appropriate manner and report them to proper management when needed.Report all incidents that occur on shift to Area Food & Beverage Managers in proper documental formSchedule and adjust staffing as needed during shift according to business requirements.Work with servers, cocktail servers, and bartenders to ensure timely and accurate service to all guests.Create and maintain new and innovative cocktails menus, with help from other managers and lead bartenders when needed.Suggest and educate staff to promote products to produce higher ticket averages.Work with Area Food & Beverage Managers in creating and executing events and promotions to; create and exciting atmosphere, drive customer foot traffic, and increase food and beverage revenues.Ensure that all work areas are clean and tidy before staff members clock out for the day.Correct ticket mistakes in POS system.Mix and serve alcoholic and non-alcoholic beverages according to standard recipes and procedures when needed.Maintain a safe and consistent work environment.Other projects and duties as assigned.QUALIFICATIONSEducation/Experience:Must be 19 years old or olderHigh school diploma or equivalent preferredTwo years of previous bartending experience requiredTwo years management experience requiredPrevious customer service experience requiredPrevious interviewing and hiring experience preferredTips Card or Alcohol ServSafe Certificate preferredServSafe Food certification preferredSkills/Knowledge:Cashiering skills required.Advanced knowledge of mixology required.Must be able to guide, coach, and work well with a team.Must be skilled at managing conflict and influencing outcomes.Must be adept at multi-tasking.Excellent verbal communication skills required; excellent written communication skills preferred.Presentation and organizational skills preferred.Strong problem solving and prioritizing skills required.Should understand the theory of progressive discipline.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job is classified as a very heavy strength category position. A person in this position will exert in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to perform repetitious activity; stand; walk; reach above shoulder height; bend and/or squat; be subjected to loud sounds and cigarette smoke; reach with hands and arms; and talk or hear.This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.