Bev Server - Swing

Drycreekrancheria; Geyserville (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

River Rock Casino in Geyserville, CA is seeking a Beverage Server to provide friendly, efficient beverage service in a fast-paced setting. You will greet guests, take and deliver beverage orders, and coordinate with bartenders to ensure timely service.

The role requires the ability to handle POS transactions, maintain confidentiality, and present a professional appearance while upholding the casino's standards. Evening and weekend availability may be required.

Qualifications

• Must be at least 21 years of age.
• Previous beverage or F&B experience preferred.
• Ability to work independently with minimal supervision.
• Ability to get along with co-workers and work as a team.
• Professional appearance required at all times.
• Maintain confidentiality with respect to gaming operations.

Responsibilities

• Greet guests and take beverage orders.
• Deliver drinks promptly and coordinate with bartenders.
• Prepare guest checks via POS and balance transactions at shift end.
• Act as waiter banker and provide change during checkout.
• Maintain a neat, stocked server station and clean area.
• Adhere to River Rock Casino standards and attend training.

Skills

Customer service

Teamwork

F&B experience

Independent work

Professional appearance

Confidentiality

Education

High School Diploma or GED preferred

Job description

River Rock Casino
Geyserville, CA 95441, USA

Description

JOB TITLE: Beverage Server

STATUS: Full Time or Part-time

FLSA: Non-Exempt

JOB GRADE: HG1

REPORTS TO: Food and Beverage Shift Supervisor

SUPERVISES: N/A

WORKING HOURS

This is an hourly position. The incumbent is expected to work the necessary hours to meet the needs of a 24 hour establishment.

SUMMARY

Responsible for providing friendly beverage service to all guest or patrons in an efficient, courteous and professional manner, displaying a high standard of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Performs necessary tasks to serve guests (i.e. greets casino patrons, taking and filling all food and beverage orders.).
• 2. Takes Beverage orders from casino patrons and delivers them promptly. Coordinates with bartenders when placing and retrieving beverage orders.
• 3. Prepares guest checks via Point of Sale (POS) system; Completes and balances all transactions at the end of his/her shift.
• 4. Acts as a waiter banker (self-banked and does not check out an imprest bank from the Cage) and provides change during guest checkout.
• 5. Makes coffee as needed.
• 6. Adds ice and changes soft drink containers.
• 7. Prepares server station and ensures all stocking and side work are complete.
• 8. Maintains a neat and clean service area.
• 9. Acts immediately on all customer comments to ensure that corrections are made.
• 10. Commits to the Team R.O.C.K. Philosophy.
• 11. Acts as a role model and always present oneself as a credit to River Rock Casino and encourages others to do the same.
• 12. Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.
• 13. Attends all required meetings and training.
• 14. Maintains confidentiality at all times.
• 15. Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

• 1. Must be at least 21 years of age.
• 2. Must possess a pleasant personality.
• 3. Previous F&B experience preferred.
• 4. Must be able to work independently with minimal supervision.
• 5. Must be able to get along with co-workers and work as a team.
• 6. Must present professional appearance at all times.
• 7. Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.

EDUCATION

• 1. High School Diploma or GED preferred.

LANGUAGE SKILLS

• 1. Must be able to read, write, speak and understand English. Bilingual skills preferred.
• 2. Excellent oral and written communication skills are important to the successful conduct of this position.
• 3. Ability to write accurate, grammatically correct, polished reports and business correspondence.
• 4. Must be able to speak with the public in a professional manner.

MATHEMATICAL SKILLS

• 1. Ability to add, subtract, multiply, and divide in all units of measure.

REASONING ABILITY

• 1. Ability to proactively streamline processes for company’s return on investment.
• 2. Ability to define problems, collect data, establish facts, and draw valid conclusions.
• 3. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form.
• 4. Ability to process detailed work and requests for information or assistance in a timely manner.
• 5. Ability to apply regulatory and procedure doctrine, concepts, and policy to practical situations.

PHYSICAL DEMANDS

• 1. Must be able to maneuver around all areas of the casino.
• 2. Must be able to sit and/or stand for extended periods of time.
• 3. Must be able to lift up to 25 pounds to carry service trays. (depending on position)
• 4. Must have manual dexterity to operate a computer and other necessary office equipment.
• 5. Must be able to bend, reach, stoop, kneel, twist and grip items.
• 6. Must be able to respond to visual and audio cues.

WORK ENVIRONMENT

• 1. This is a fast paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types.
• 2. Must be able to manage a number of priorities simultaneously and meet deadlines.
• 3. Must be able to respond calmly to customer concerns and questions.
• 4. Must be able to tolerate areas containing secondary smoke.

A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED

TRIBAL AND INDIAN PREFERENCE

Under the Indian Self-Determination and Education Assistance Act (25 U.S.C. § 450e (b)), the Dry Creek Rancheria applies the policy of "Tribal and Indian Preference" when filling vacancies. Tribal and Indian Preference shall be given to qualified applicants who are enrolled members of a federally recognized Indian tribe or band. The Dry Creek Rancheria reserves the right to require applicants claiming to be American Indian or Alaskan Native a copy of their Certificate of Tribal Enrollment or Certificate of Degree of Indian or Alaska Native Blood (CDIB) card.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.