Best Western Plus Rialto - Front Desk Agent

Aimbridge Hospitality; Rialto (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Disability Insurance

Life/AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Best Western Plus Rialto in Rialto, CA seeks a Front Desk Agent to deliver warm greetings, smooth check-ins, and attentive guest service in a modern setting. You’ll manage reservations, coordinate with staff, and handle guest requests with poise.

Ideal candidates have a high school diploma and familiarity with hotel software and Microsoft Office. Competitive benefits and growth opportunities are available in a fast-paced hospitality team.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm vibes and top-tier service for guests.
• Communication Champ: convey messages clearly and coordinate with the team.
• Quick-Thinking Problem Solver: act quickly to resolve issues.
• Multitasking Marvel: manage reservations, check-ins/check-outs, and finances efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Hotel experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Best Western Plus Rialto offers a modern, newly built workplace in the heart of a growing community near the Foothill Grove housing development and the Renaissance Shopping Center. The hotel blends Art Deco‑inspired design with contemporary comfort, creating a stylish environment for both guests and staff. Team members support thoughtfully appointed guest rooms and suites featuring plush bedding, sleek furnishings, and modern amenities. Located within a short drive of downtown San Bernardino, the property attracts business and leisure travelers alike. It’s a fresh, welcoming environment ideal for staff who enjoy working in a brand‑new, design‑forward hotel.