BESS Field Service Project Manager

HiTHIUM Energy Storage; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

HiTHIUM Energy Storage is seeking a Field Service Project Manager to lead the execution and lifecycle management of utility-scale BESS projects during field installation, commissioning, and preventive and corrective actions. You will serve as a key technical and project-management interface between customers, field service teams, third party providers, and other internal departments.

The successful candidate will ensure projects are delivered safely, on schedule, to required quality standards,

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related.
• 3+ years of field service, commissioning, technical support, or project management in BESS, EVs, or industrial electrical systems.
• Experience coordinating field projects and managing schedules, resources, and milestones.
• Working knowledge of BESS architecture, battery systems, PCS, and EMS.
• Ability to read electrical schematics, mechanical drawings, and technical documentation.
• Strong analytical, troubleshooting, communication, and project-management skills.
• Ability to work effectively in a fast-paced, customer-facing environment.
• Strong commitment to workplace safety and quality.

Responsibilities

• Review customer contracts, technical requirements, project scope, and service obligations.
• Develop and monitor field execution plans, resource requirements, schedules, and project milestones.
• Ensure projects are prepared for field mobilization, including personnel, tools, equipment, documentation, and site requirements.
• Identify project risks early and establish mitigation plans.
• Ensure project activities comply with procedures, customer requirements, and regulations.
• Coordinate Field Service Engineers, 3rd party providers, customers, and internal resources during installation and testing.
• Track milestones, schedule performance, site readiness, and resource utilization.
• Identify schedule risks and drive corrective actions to keep projects on track.
• Coordinate resources to resolve service issues and improve MTTR.
• Identify recurring or high-impact issues and escalate to engineering/quality teams.
• Coordinate with departments to develop corrective actions and minimize customer impact.

Skills

Field service coordination

Project management

Technical troubleshooting

Customer-facing communication

Education

Bachelor's degree in Electrical or Mechanical Engineering or related

Job description

At HiTHIUM, we’re not just leading the energy sector; we’re revolutionizing it! Hithium Energy Storage ranked No. 2 globally for energy storage battery shipments in 2025, surpassing 100GWh in total global shipments to date. The Field Service Engineer is a pivotal role within the Global Service team, dedicated to supporting Hithium’s rapid expansion in the Americas. This role supports a growing portfolio of 10GWh+ BESS projects, managing the full lifecycle from initial commissioning through long-term maintenance under Long-Term Service Agreements (LTSA). As the primary on-site technical expert and customer-facing lead, you will ensure high-quality, on-time project delivery and the reliable operation of Battery Energy Storage Systems (BESS).

We are seeking a BESS Field Service Project Manager (Service PM) to lead the execution and lifecycle management of utility-scale Battery Energy Storage System (BESS) projects during field installation, commissioning, and preventative and corrective actions. This role serves as a key technical and project-management interface between the customers, field service teams, third party service providers, and other internal departments. The successful candidate will ensure projects are delivered safely, on schedule, to required quality standards, and in accordance with contractual and regulatory requirements. The ideal candidate combines strong project management skills, hands-on field service experience, technical problem-solving capabilities, and a strong safety mindset. Most importantly, they should be a seasoned professional with the experience and customer focus necessary to consistently achieve high levels of customer satisfaction.

KEY RESPONSIBILITIES

• Review customer contracts, technical requirements, project scope, and service obligations.
• Develop and monitor field execution plans, resource requirements, schedules, and project milestones.
• Ensure projects are properly prepared for field mobilization, including personnel, tools, equipment, documentation, and site requirements.
• Identify project risks early and establish mitigation plans.
• Ensure project activities comply with company procedures, customer requirements, and applicable regulations.

2. Field Execution, Schedule & Resource Management

• Coordinate Field Service Engineers (FSEs), 3rd party service providers, customers, and internal resources throughout installation, commissioning, various testing, preventive maintenance.
• Track project milestones, schedule performance, site readiness, and resource utilization.
• Identify schedule risks and drive corrective actions to keep projects on track.
• For operating BESS sites, coordinate internal and external resources to resolve service issues and continuously improve Mean Time to Repair (MTTR).
• Identify recurring or high-impact technical issues and elevate them to the appropriate engineering, quality, product, or management teams.

3. Technical Problem Solving & Escalation

• Coordinate with other departments and resources to develop effective corrective actions to meet product requirements and contractual obligations.
• Drive technical issues through root-cause analysis, corrective action, implementation, and final closure and minimizing customer impact.

4. Safety, Quality & Compliance

• Conduct or coordinate field safety reviews, quality inspections, and compliance checks.
• Maintain a zero-incident mindset and proactively identify and mitigate field safety risks.

5. Customer Management

• Establish regular customer communication, including daily/weekly status updates, project meetings, and issue reviews as appropriate.
• Communicate project status, risks, schedule impacts, technical issues, and recovery plans clearly and professionally.
• Manage customer expectations throughout project execution and service activities.
• Coordinate the resolution of customer concerns, complaints, and field disputes.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related.
• 3+ years of field service, commissioning, technical support, or project management experience in one or more of the following industries:
• Battery Energy Storage Systems (BESS) / Lithium-ion batteries
• Electric vehicles / power electronics
• Industrial electrical systems or related high-tech industries
• Demonstrated experience coordinating field projects and managing project schedules, resources, and milestones.
• Working knowledge of BESS electrical architecture, battery systems, power conversion systems (PCS), and/or energy management systems (EMS).
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
• Strong analytical, troubleshooting, communication, and project-management skills.
• Ability to work effectively in a fast-paced, customer-facing environment.
• Strong commitment to workplace safety and quality.

PREFERRED QUALIFICATIONS

• Experience with utility-scale BESS commissioning, operations, or maintenance.
• Experience working with EPC contractors, utilities, renewable energy developers, or large commercial/industrial customers.
• Knowledge of NFPA 70E, OSHA requirements, NEC, UL 9540, UL 9540A, UL 1973, or other applicable BESS standards.
• PMP certification or equivalent project management experience.
• Experience managing subcontractors and third-party service providers.
• Experience with root-cause analysis, CAPA, and continuous improvement methodologies.

WORK ENVIRONMENT & TRAVEL

• Remote-based position within the United States, preferably in DFW area.
• Travel of up to 50% may be required depending on project and customer needs.
• Travel may include customer sites, BESS installations, commissioning locations, service sites, EPC facilities, and company facilities.
• Ability to work occasional extended hours, weekends, or holidays when required to support critical project milestones or customer emergencies.

About Hithium

Hithium Energy Storage Technology USA Inc. manufactures top-quality stationary energy storage products for leading large-scale energy project developers as well as commercial and industrial customers. We're driven by our dedication to quality -- because that's what our customers, the energy transition, and future generations deserve.

Equal Opportunity Employment

Hithium Energy Storage Technology USA Inc. is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. We comply with all requirements of the Americans with Disabilities Act and applicable state and local disability laws, and will provide reasonable accommodations to qualified individuals with disabilities throughout the recruitment process upon request.