BESS Field Service Engineer (New Mexico)

Trinasolar; New Mexico; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401(k) plan

Flexible spending accounts

Job summary

Trina Storage North America is seeking a Field Service Engineer to travel to job sites across the United States, commission systems, perform maintenance, and troubleshoot energy storage equipment. You will report to the Field Service Manager and may be called on for after-hours support to coordinate with our global HQ in China.

Ideal candidates have 5+ years in field service, engineering or technician background, and experience in industrial maintenance or power plants; solar or renewable energy

Qualifications

• Minimum of 5+ years in a field service role or equivalent.
• Experience as a technician or engineer required.
• Prior solar or renewable energy industry experience preferred.
• Willingness to travel up to 75% and work remotely.

Responsibilities

• Drive technical support for Energy Storage customers on-site and remotely.
• Document site visits and product analysis to improve troubleshooting and installations.
• Lead system commissioning activities at multiple sites.
• Coordinate field dispatches with key customers and partners.
• Participate in partner training and be certified to service them.
• Engage in technical discussions with inverter and EMS partners to resolve issues.
• Collaborate with teams to ensure exceptional customer service.
• Manage field incidents and perform log analysis on batteries and inverters.
• Perform warranty service as needed; travel as required.
• All other tasks as assigned by management.

Skills

Field service

Travel readiness

Customer service

Technical documentation

System commissioning

Inverter knowledge

Solar energy experience

Job description

Trina Storage North America is the U.S. energy storage division of Trina Solar, a global leader in smart energy solutions. Our mission is to enable a clean and resilient energy future through fully integrated, cell-to-AC storage. We work with utilities, developers, and IPPs to reduce project risk, simplify procurement, and deliver bankable storage systems at scale.

Trina Storage offers unmatched supply chain strength, deep technical expertise, and a commitment to long-term partnership. Whether it’s launching next-gen products, entering new markets, or helping customers navigate complex interconnection and tariff environments, our team is driving innovation where it matters most.

Our team is passionate about clean energy, and we are committed to working with others to create a net-zero future.

For more information, please visit https://www.trinasolar.com/us/Storage/Solution.

About the Job

The Field Service Engineer will travel to various job sites to commission systems, complete maintenance work, troubleshoot malfunctioning equipment, warranty service, and ensure energy storage systems are working to their full capacity. The ideal candidate will have previous experience in Industrial Maintenance. Power plant or energy storage experience is beneficial, but not required. This position reports to the Field Service Manager, or another senior management personnel that the Vice President of the Company may designate.

This is a remote position with a preference for candidates in New Mexico (South New Mexico/ El Paso). Standard working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm Local Time. Regular evening or early morning (outside normal working hours) may be required, for example to coordinate with our global headquarters based in China, or as other business circumstances dictate.

This is a field-based position that requires frequent travel and on-site presence at various projects and customer locations, which may vary based on business needs. This position is expected to travel up to 75% of the time, and will generally work 2-weeks on-site followed by 1-week remotely from the employee’s home office location.

Visa sponsorship is not available.

What you’ll be doing:

• Work independently and as a team to drive maximum technical support to Energy Storage customers.
• Document site visits and product analysis to enable continuous improvement of troubleshooting procedures, product installations, and product robustness.
• Lead the execution of system commissioning.
• Actively engage in field dispatches as needed by key customers.
• Participate partner product training programs and be certified to service them.
• Actively engage in technical discussions with inverter and EMS partners to troubleshoot.
• Partner with other teams to ensure delivery of an exceptional customer service, as needed.
• Investigate, respond to and generate reports on field incidents involving Trina batteries.
• Conduct basic and advanced log analysis on batteries and inverters.
• Conduct warranty service work as needed; and
• All other projects and assignments, as assigned by Management.
• Minimum of 5+ years of experience in a field service role or equivalent.
• Experience as a technician or engineer is required.
• Prior solar or renewable energy industry experience preferred, or similar.
• Proven track record of completing tasks with minimum supervision.
• Strong customer service skills with the ability to communicate effectively.
• Must have the ability to travel up to 75% of the time, as needed.

Why Trina Storage

Trina Solar and Trina Storage are global leaders in smart solar products and energy storage solutions. Our teams work to advance solar and energy storage solutions to solve the world's energy challenges. We seek to improve the lives of people around the globe, starting with the health, safety, and development of our own employees. Trina is committed to building a diverse and highly skilled workforce. If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application. Successful applicant must be authorized to work in the USA without sponsorship. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, education, skills, and experience. Additional discretionary incentive may be available. Full-time employees are eligible for PTO, medical, dental and vision coverage, 401(k) plan and flexible spending accounts, subject to plan terms.

Trina Storage (Company) is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. Trina Storage is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.