BERT OGDEN MISSION CHEVROLET SERVICE ADVISOR

Bert Ogden Motors, Inc.; Mission (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Bert Ogden Motors, Inc. is seeking a Service Advisor to schedule service work and upsell necessary maintenance to customers. You will greet customers, determine mechanical issues, and advise on care per manufacturer specs using maintenance menus.

Responsibilities include explaining additional work with costs and timelines, following up on repair progress, contacting customers about changes, and handling inquiries about work and appointments while delivering vehicles and answering questions.

Qualifications

• General knowledge of mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.

Responsibilities

• Greet customers in a timely, friendly manner and determine the nature of the mechanical problem.
• Advise customers on car care and maintenance per manufacturer specs using service menus.
• Explain required additional work, including cost and time implications.
• Follow up on repair order progress and contact customers about changes in estimates or promised times.
• Handle inquiries about work in process and appointments; deliver vehicles and answer questions.

Skills

Mechanical knowledge

Sales experience

Communication skills

Job description

SUMMARY

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

• Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.

DESCRIPTION

SUMMARY

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

• Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.

QUALIFICATIONS

• General knowledge of mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.

REQUIREMENTS

Must have and maintain a valid Texas Driver’s license with an acceptable and safe driving record.

Must be 21 years old or older.

Must pass a drug test screening

Must pass a background check screening.

EMPLOYMENT BENEFITS INCLUDE

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance