BERT OGDEN MISSION CHEVROLET SERVICE ADVISOR

Bert Ogden Auto Group; Mission (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive group is seeking a Service Advisor to schedule service work and assist customers in maintaining their vehicles. The role involves communicating with customers about their service needs and explaining additional work if needed. Candidates should have mechanical knowledge and experience in sales, with a strong emphasis on communication skills.

Qualifications

• General knowledge of mechanical operations required.
• Sales experience preferred.
• Excellent oral and written communication skills.

Responsibilities

• Schedule service work in the service department.
• Advise customers on vehicle maintenance.
• Follow up on repair orders and communicate updates.

Skills

Mechanical knowledge

Sales experience

Communication skills

Job description

Description

SUMMARY

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Essential Duties

• Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.
  
  

Qualifications

• General knowledge of mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.
  
  

Requirements

Must have and maintain a valid Texas Driver’s license with an acceptable and safe driving record.

Must be 21 years old or older.

Must pass a drug test screening

Must pass a background check screening.