BERT OGDEN MAZDA SUBARU VOLVO SERVICE MANAGER

Bert Ogden Motors Inc; Edinburg (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Vacation and Holidays

401(K)

Vision Insurance

Dental Insurance

Medical Insurance

Job summary

Bert Ogden Motors Inc. in Texas seeks an experienced Service Manager to lead the service department, coordinating advisors and technicians to maximize capacity, profitability and customer satisfaction.

You will develop training programs, assign repairs efficiently, monitor repairs, and uphold high CSI standards. Applicants should have automotive service management experience, strong leadership and communication skills, and a proven ability to improve service metrics in a busy dealership

Qualifications

• Service managers typically have previous experience in automotive service roles and management.
• Strong customer service skills to resolve issues and retain customers.
• Excellent time management and organizational abilities to handle daily cases.

Responsibilities

• Oversee all aspects of the service department and manage capacity, sales, expenses, and CSI.
• Recruit, hire, and develop service technicians; implement training plans.
• Assign repairs efficiently and provide technical support while monitoring progress of repairs.
• Maintain high-quality repairs, minimize comebacks, and ensure proper documentation.
• Establish customer follow-up programs and address complaints within 24 hours.
• Ensure staff meet performance goals and have improvement plans as needed.
• Maintain >90% X-time utilization and department profitability targets.
• Ensure annual CSI targets and absorption metrics; monitor receivables.
• Perform other duties as assigned.

Skills

Customer service

Time management

Communication skills

Teamwork

Education

Two years of experience in automotive service management

Job description

Description

Oversee all aspects of the Service department, working with Service advisors, Technicians and support staff managing Capacity, Sales, Expenses and Customer Service Index.

ESSENTIAL DUTIES

• Ensure repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
• Recruits, hires, and motivate qualified service technicians as well as assists technicians in developing their skills. Develop a comprehensive training program for each individual employee.
• Ensure that all repairs are assigned to technicians in an efficient manner. Provides technical support for technicians when necessary while checking the progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Road test vehicles to perform quality check work. Accounts for all documents ensures none are missing and all are processed correctly. Monitors technician daily productivity reports and corresponding payroll records.
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience. Handles all customer complaints within 24 hours, informing other managers as appropriate. Fill in for service advisors as necessary.
• Ensure subordinates meet performance expectations or have written and signed plans for each deficient employee.
• Maintain X-time utilization above 90%.
• Maintain department certification, meet incentive program requirements including CSI at minimum above region, and adapt to future requirements.
• Ensure department maintains either 20% net profit or 40% fixed absorption.
• Maintain open ROs under 30 per advisor and ensure all receivable schedules are current.
• All other duties as assigned

Requirements

QUALIFICATIONS

• Extensive knowledge of industry standards and best practices, including details about the company and manufacturers
• Good time management skills to handle all service or customer problems that arise on any given business day
• Customer service skills to resolve complaints efficiently and encourage repeat customers
• Teamwork skills to encourage the collaborative performance of the service team
• Verbal and written communication skills to effectively interact with customers and the service team

EDUCATION and/or EXPERIENCE

• Service Managers usually have at least two years of previous working experience in the automotive industry as an Automotive Service Technician, Mechanic, or Automobile Service Advisor. They also generally have prior management and sales experience to succeed in their role.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel.
• Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees.
• Prolonged periods of sitting.
• Must be able to lift up to 20 pounds at times.
• Occasional lifting, standing, crawling, reaching, use of stairs.
• Occasional attendance at social gatherings.
• Ability to travel occasionally.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Texas Driver's License

OTHER REQUIREMENTS

• Pass Background Check
• Pass Drug Test
• Must be 21 Years-Old or older

EMPLOYMENT BENEFITS INCLUDE

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance