MISSION MAZDA INTERNAL SERVICE ADVISOR

Fiestachevy; Mission (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Vacation

401(K)

Medical Insurance

Vision Insurance

Dental Insurance

Job summary

A leading automotive service provider in Texas seeks a skilled individual to write service repair orders and coordinate repairs. Responsibilities include preparing estimates, maintaining communication with customers, and ensuring timely service delivery. Candidates should have a high school diploma and preferably related experience. This role offers various employment benefits, including paid vacation and a 401(k) plan. Join our team to expand your career in a dynamic environment.

Qualifications

• High school diploma, GED, or equivalent is required.
• Related experience in service or automotive industry is preferred.
• Valid Texas Driver's License is mandatory.

Responsibilities

• Write internal service repair orders for vehicles.
• Dispatch work to technicians as necessary.
• Maintain vehicle repair status and customer communication.

Skills

Customer service

Attention to detail

Time management

Education

High school diploma or GED

Tools

Vehicle Reconditioning Software Rapid Recon

Job description

Description

SUMMARY

Writing internal service repair orders for new cars and used cars, dispatching work to technicians, and subletting work if necessary

ESSENTIAL DUTIES

• Prepare repair orders and estimates for internal Bert Ogden vehicles for service work.
• Utilizes Vehicle Reconditioning Software Rapid Recon and keeps updated with proper entries.
• Maintain “Time to Line” (TTL) under 5 days as reported in Rapid Recon.
• Follow the used car process from start to finish as established.
• Report discrepancies and delays on vehicles immediately.
• Provide daily status reports on all vehicles in process.
• Maintain individual RO’s below 30 and ensure all receivables are collectable.
• Verifies warranty and recall status of vehicles.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Follows complete Bert Ogden Service process with every service transaction.
• Performs cashiering duties, to include processing credit card payments, taking cash and giving change as necessary.
• Perform any additional request from service management.

Requirements

EDUCATION and/or EXPERIENCE

• High school diploma, GED, or equivalent.
• Related experience preferred.

PHYSICAL REQUIREMENTS

• Must be able to lift up to 20 pounds at times.
• Prolonged periods of walking and sitting.
• Occasional lifting, standing, crawling, reaching, use of stairs.

OTHER REQUIREMENTS

• Valid Texas Driver's License
• Pass Background Check
• Pass Drug Test
• Must be 21 Years-Old or older

EMPLOYMENT BENEFITS INCLUDE:

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance