Benefits Tech Navigator | API Integrations & Client Success

Austin Benefits Group; Bloomfield Hills (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Summer Fridays

Remote Fridays

Competitive PTO

Paid Holidays

Volunteer Time Off

Professional Development

License Support

Job summary

Austin Benefits Group is a forward-thinking, tech-enabled employee benefits firm in Michigan. The Employee Navigator Specialist will own the digital layer of the client experience, configuring benefit websites, building payroll and carrier API integrations, and creating communications that employees understand and value.

This technical, client-facing role offers broad ownership, collaboration with experience and analytics teams, and a path to grow as our digital capabilities expand.

Qualifications

• Bachelor's degree preferred; 2+ years in a benefits admin role accepted in lieu of degree.
• Proficiency in Microsoft Office Suite (Word, Excel, Publisher, PowerPoint).
• Strong analytical and communication abilities for technical and non-technical audiences.

Responsibilities

• Configure and maintain client benefit websites — plan details, costs, documents, notifications, and videos.
• Build and manage payroll integrations with platforms like Paylocity, ADP, and Paycor.
• Establish and maintain carrier API integrations, updating configurations at client renewals.
• Develop and update internal systems for each client through renewal cycles.
• Create clear employee communications to simplify onboarding and offboarding.
• Prepare enrollment documentation for clients not yet on online platforms.
• Audit systems to verify calculations match carrier contracts and resolve discrepancies.
• Oversee updates in client online enrollment platforms and address challenges proactively.
• Follow the Navigator renewal process for applicable clients.

Skills

MS Office

Analytical skills

Communication skills

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Austin Benefits Group is a forward-thinking, tech-enabled employee benefits firm in Michigan. The Employee Navigator Specialist will own the digital layer of the client experience, configuring benefit websites, building payroll and carrier API integrations, and creating communications that employees understand and value.

This technical, client-facing role offers broad ownership, collaboration with experience and analytics teams, and a path to grow as our digital capabilities expand.