Service Center Representative

Sentinel Group; United States; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

PTO

Flexible time off

12 Paid Holidays

2 Community Volunteer Days

5 Summer Half Days

Medical

Dental

Vision

Life Insurance

LTD & STD

Retirement Plan with 4% Employer Match

Parental Leave

Job summary

Sentinel Group is hiring for a Service Center role in the United States. The position is hybrid or remote, with hours Monday–Friday, 10:30am–7:00pm EST.

You will handle client inquiries about 401(k), Flexible Spending Accounts, and COBRA plans, delivering superior customer service and growing with the company. Ideal candidates bring a customer-centric mindset, strong communication, team spirit, and a willingness to learn about the financial services industry.

Qualifications

• Experience in customer service and handling client inquiries.
• Genuine interest in the financial services industry.
• Strong communication and teamwork skills.
• Willingness to learn, adapt and grow with the company.

Responsibilities

• Respond to client inquiries via telephone and electronic inquiry tools for multiple lines of business.
• Use problem solving to assist participants with requests, applying knowledge of industry systems and processes to provide complete solutions.
• Act as the face of Sentinel to participants, delivering superior service with each interaction.
• Serve as a liaison between participants and internal departments by building relationships.

Skills

Customer service

Communication

Team player

Learning mindset

Multitasking

Education

Bachelor's degree preferred

Job description

Location Note: This is a hybrid or remote role. Work hours are Monday-Friday, 10:30am-7:00pm EST. Open to candidates in the following US states: Massachusetts, New York, Michigan, Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New Mexico, Nevada, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Washington.

The Purpose of Your Role:

We are seeking an outgoing, highly motivated individual to join our company as part of our Service Center team. This individual will work in a team-oriented environment while acting as the point of contact for our clients’ participant inquiries relating to employee benefits, including 401(k), Flexible Spending Account and COBRA Plans. The ideal candidate will be committed to providing superior customer service while being self-motivated to learn industry material to grow within Sentinel.

What you'll bring to Sentinel:

• Customer-centric attitude and commitment to doing what is right for our participants
• Positive and fun perspective to your daily interactions
• Team player and continuous learner – you share your knowledge with your team and our participants and are always looking to further your own knowledge
• Ability to both provide and accept feedback and apply that feedback to better your work process. Openness to new learning opportunities and desire to grow within the company
• Quick learner, able to multitask, comfortable working in multiple applications

What you’ll be responsible for:

• Respond to our clients via telephone and electronic inquiry tools for multiple lines of business.
• Use problem solving skills to assist participants with their requests. This will entail applying knowledge of the industry, our systems and processes, and all other available resources to provide complete and accurate solutions to our participants.
• Act as the face of Sentinel to our participants, knowing that each interaction you have is an opportunity to demonstrate our superior level of quality service.
• Serve as a liaison between participants and various internal departments by building relationships

About you:

We are looking for innovative thinkers to drive our business forward—someone with an entrepreneurial spirit, customer focus, drive, determination, and the strength of character to challenge the status quo. The financial services industry is forever changing and we are looking for someone who is flexible and willing to embrace change.

Preferred qualifications:

• Participant facing customer service experience
• A sincere interest in working within/ learning about the financial service industry
• A passion for customer service
• Team-oriented attitude and ability to work well with others towards common goals

Nice to haves:

• Experience in benefits administration, human resources, investment services, and/or other related fields is preferred
• A Bachelor’s degree is preferred but not required

Salary Range: $22.00 per hour
At Sentinel, compensation is calibrated to your geographic location to reflect local market conditions; the posted salary range may vary based on where you live.

What you’ll be part of:

Joining our company means becoming part of something special. We're driven by a mission to excel in our industry and within our team, supported by people who truly care about our organization.

Sentinel was recognized by The Boston Globe as a Top Place to Work in 2020, 2023, and 2025. The firm also earned the Top Workplaces USA Award from Energage through 2021-2026.

At Sentinel, we welcome people from diverse experiences, backgrounds, and perspectives – and we wouldn’t have it any other way. So even if you don’t meet every single requirement, please consider applying if you like what you see. Our priority is to find talented individuals who enrich our team culture, contribute with enthusiasm, and are passionate about what they do.

Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Some of our Benefits:

• PTO (vacation, sick, personal time bank)
• FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
• 12 Paid Holidays (10 stated and 2 floating holidays)
• 2 Community Volunteer Days
• 5 Summer Half Days
• Medical, Dental, Vision
• Life Insurance
• LTD & STD
• Retirement Plan with 4% Employer Match
• Parental Leave

See What We Stand For:

https://www.sentinelgroup.com/About-Us/Join-Our-Team

Who we are:

Sentinel Group proudly serves nearly 5,000 clients throughout the U.S. For 35+ years, we’ve remained devoted to positively impacting the lives of our people, our clients and our communities. With a 9-year average associate tenure among our 265 professionals, our team’s commitment to excellent service has positioned Sentinel as the only provider who makes benefits EASY: easy for your people; easy for your business; and easy for you.

Our ultimate goal is to help companies and their employees prepare for their future health, wealth and retirement needs. Whether it’s through retirement plans, group health insurance, reimbursement accounts or financial planning, we engineer simple solutions and continuously strive to make them better. Our in-house experts – and their commitment to excellence – define who we are.

Sentinel is also one of the largest employee benefits firms in Massachusetts (Boston Business Journal) and was named a 2022 Retirement Plan Adviser of the Year in the Mentorship category (PLANADVISER Magazine).