Benefits Support Specialist

Express Employment Professionals - Cincinnati East; Grand Rapids (MI); Hybrid; USD 29,000 - 40,000; Part time

Job summary

Express Employment Professionals - Cincinnati East seeks a Benefits Support Specialist to provide high-level administrative and operational support to the Executive Director of Benefits Services. The role is part-time (25 hours/week), hybrid with two days in the Grand Rapids office, and involves calendar coordination, invoicing, and cross-department collaboration.

The ideal candidate will be proactive, detail-oriented, and comfortable working independently while aligning with the organization’s

Qualifications

• 2+ years of experience providing executive, administrative, or operational support.
• Strong organizational and coordination skills with attention to detail.
• Proficiency with Microsoft Word, Excel, Outlook, Google Workspace.
• Ability to learn systems such as Salesforce, ClickUp, and benefits platforms.
• Strong written and verbal communication and professional interpersonal skills.

Responsibilities

• Provide administrative support to the Executive Director of Benefits Services, including scheduling and meeting prep.
• Coordinate team calendars, meetings, deadlines, and documents.
• Plan events and manage logistics for meetings and gatherings.
• Process invoices and support departmental financial administration.
• Manage mail, correspondence, and document distribution.
• Coordinate information sharing with departments and external partners.
• Review webpages and documents to identify outdated content and broken links.
• Maintain organized files and support departmental projects and initiatives.
• Serve as Secretary to the Board of Benefits Services and assist with minutes and board travel.

Skills

Organizational skills

Attention to detail

Communication skills

Self-directed

Collaboration

Education

Associate's or Bachelor's degree in business/communications/nonprofit

Tools

Microsoft Word

Excel

Outlook

Google Workspace

Salesforce

ClickUp

Job description

Benefits Support Specialist Job Summary

A faith-based organization based in West Michigan is seeking a highly organized and dependable Benefits Support Specialist to provide high-level administrative and operational support to the Executive Director of Benefits Services. This part-time, 25-hour-per-week position will coordinate meetings, calendars, communications, invoices, documentation, and day-to-day administrative processes while helping ensure priorities and projects remain organized and moving forward. The ideal candidate is proactive, detail-oriented, and comfortable working independently while collaborating across departments and with external partners. Strong alignment with the organization’s Christian mission, values, and ministry is an important part of this role.

Benefits Support Specialist Responsibilities

• Provide administrative support to the Executive Director of Benefits Services, including scheduling, meeting preparation, correspondence, document preparation, and follow-up tracking.
• Coordinate team calendars, meetings, deadlines, shared documents, projects, and recurring administrative activities.
• Plan and coordinate meetings, events, and gatherings, including invitations, materials, technology, and logistics.
• Process invoices and support routine departmental financial administration, including approvals, documentation, and coordination with Finance.
• Manage incoming and outgoing mail, mailings, correspondence, scanning, and document distribution.
• Coordinate administrative needs and information sharing with other departments and external partners.
• Regularly review webpages, documents, and published information to identify outdated or inaccurate content, broken links, and needed updates.
• Maintain organized files and documentation while providing administrative support for departmental projects and initiatives.
• Serve as Secretary to the Board of Benefits Services, including coordinating meetings, preparing and distributing minutes, and supporting board travel, expenses, and other meeting logistics.
• Perform additional duties and special projects as assigned.

Schedule & Compensation

Schedule: Part-time, approximately 25 hours per week; Hybrid schedule with two regularly scheduled days per week in the Grand Rapids office.

Position Type: Direct Hire

Compensation: $25/HR.

Benefits Support Specialist Qualifications

• 2+ years of experience providing executive, administrative, or operational support while managing multiple priorities.
• Strong organizational and coordination skills with exceptional attention to detail and follow-through.
• Proficiency with Microsoft Word, Excel, Outlook, Google Workspace, and other common office technology.
• Ability to learn and effectively use systems such as Salesforce, ClickUp, financial systems, and benefits-related platforms.
• Strong written and verbal communication and professional interpersonal skills.
• Ability to handle confidential and sensitive information with integrity and discretion.
• Self-directed and proactive with the ability to anticipate needs, identify gaps, and take appropriate action with minimal supervision.
• Ability to collaborate effectively with individuals across departments and organizational levels.
• Experience supporting an executive, department leader, or professional team preferred.
• Experience with invoice processing, meeting coordination, administrative operations, or cross-functional workflows preferred.
• Experience in a church, nonprofit, benefits, financial services, or other mission-driven organization preferred.
• Associate’s or bachelor’s degree in business, communications, nonprofit administration, or a related field preferred; equivalent experience considered.
• Spanish-language proficiency is a plus.
• Occasional travel may be required, including local and out-of-area travel and occasional overnight stays.

Mission Alignment

As a faith-based organization, strong alignment with the organization’s Christian faith, mission, vision, and values is required. The ideal candidate will demonstrate Christ-centeredness, trust, collaboration, adaptability, and respect for diversity in their work and relationships.